Rippling gives businesses one place to run HR IT and Finance It brings together all of the workforce systems that are normally scattered across a company like payroll expenses benefits and computers For the first time ever you can manage and automate every part of the employee lifecycle in a single system Take onboarding for example With Rippling you can hire a new employee anywhere in the world and set up their payroll corporate card computer benefits and even third-party apps like Slack and Microsoft 365-all within 90 seconds Based in San Francisco CA from the world s top investors-including Kleiner Perkins Founders Fund Sequoia Greenoaks and Bedrock-and was named one of America s best startup employers by Forbes We prioritize candidate safety Please be aware that all official communication will only be sent from addresses About the role You are the IT Expert for Rippling s customers The Technical Account Consultant TAC is responsible for helping both internal and external stakeholders drive value through Rippling s IT products and features As an IT TAC you will partner with our largest customers US and Global to understand their requirements and guide train them to adopt our Apps Devices Identity and Inventory Management Solutions What you will do Drive adoption - Drive customer adoption of key features and consult with them on best practices to incorporate Rippling IT Products into their current tech stack Project Manager - Work with a variety of teams internally and externally to execute on each engagement and help customers understand and optimize their use of Rippling Offer white-glove service - Ensure customers feel supported and engaged through attentive personalized guidance and product enablement Become a product expert - You ll be a go-to resource for both customers and coworkers by your 90th day at Rippling What you will need A passion and curiosity for all things related to IT 4 years of experience managing an IT set-up at a company helping customers implement IT products or selling IT solutions This role requires a solid understanding of the below MDM Identity Management solutions or other IT-related solutions Familiarity with other IT products such as Google Azure and Okta Enthusiasm for helping customers and colleagues Ruthless prioritization and time management Master project task manager - you never drop the ball Ability to explain complex scenarios in simple clear written and verbal communications Strong attention to detail and ability to solve complex interdependent problems Interest in actively working with product and engineering teams Additional Information Rippling is an equal opportunity employer We are committed to building a diverse and inclusive workforce and do not discriminate based on race religion color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression age sexual orientation veteran or military status or any other legally protected characteristics Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process To request a reasonable accommodation please email accomodations rippling com Rippling highly values having employees working in-office to foster a collaborative work environment and company culture For office-based employees employees who live within a defined radius of a Rippling office Rippling considers working in the office at least three days a week under current policy to be an essential function of the employee s role