WE ARE HIRING FOR GRACE STAFFING SERVICES MALAD BRANCH Job Title Sr Customer Service Advisor Voice Process - US Shift Location Mumbai Malad Shift Timing US Shift Rotational Shift Working Days 5 days working 2 rotational offs Process Domain Fintech Qualification HSC 06 months BPO Experience or Graduate Fresher s eligible to apply We are hiring for Sr Customer Service Advisor to handle voice-based customer support for our US based client You will be responsible for resolving customer queries and providing excellent service over call Maintaining SLA of the process What is Fintech fintech combines finance banking payments investments insurance lending etc with technology software apps AI blockchain etc to make financial services faster cheaper more accessible and more user-friendly Responsibilities Handle inbound calls and assist customers Provide accurate information and resolve customer issues Maintain high communication standards and document interactions Ensure timely resolution of customer concerns Requirements Fluency in English is a must both spoken and written Educational Qualification HSC or Graduate Experience and Freshers welcome Comfortable working in US shifts and night shifts Ability to work in a voice process Immediate joiners preferred only Pick-up and drop facility provided Skills Valuable communication and problem-solving skills Positive attitude and customer-focused Ability to multitask and work under pressure Transport Home Pick or Drop Will be provided by cab in Night Shifts Only or Centralized Pick Up from Nodal Points Note Candidates Based in Mumbai only can apply Email Gracecareers02 gmail com Phone 91 (phone hidden) Jay Suraj 91 (phone hidden) Job Types Full-time Permanent Fresher Pay Up to 34 000 00 per month Benefits Health insurance Provident Fund Education Bachelor s Preferred Experience Customer service 1 year Required Work Location In person