We are hiring for IT Helpdesk Support Coordinator position at Vikhroli Mumbai location Education Graduation Mandatory Experience 2 to 3 years Experience in handling multiple external customers Knowledge of SLA chargeable calls and incident management Experience in any ticketing tool Preferred ITIL Certified Interview Process 1st Round HR Virtual 2nd Round Technical Virtual Final Round Technical Face-to-Face Job Timings will be Shift Timing 10 00 AM to 6 00 PM Monday to Saturday 2nd and 4th Saturday off Key Responsibilities 1 Calls SLA Management Monitor and manage service level agreements SLAs related to calls Ensure timely response and resolution of customer queries 2 Resource Management Oversee team leave schedules and align resources as per policy Coordinate with engineering teams for smooth operational support 3 Incident Management Log track and resolve incidents efficiently Collaborate with teams to ensure swift and effective resolutions 4 Scheduled Activities Plan and execute scheduled maintenance or service activities Ensure proper documentation and communication of all planned activities 5 Documentation Prepare and maintain project documentation including reports presentations and plans Keep records organized and accessible for stakeholders 6 Administrative Support Schedule and organize meetings prepare agendas and take meeting minutes Maintain project files and other administrative records 7 Project Planning Tracking Assist in developing project plans and schedules Track deliverables monitor progress and ensure adherence to deadlines and budgets 8 Communication Act as the primary liaison between teams management and stakeholders Provide regular project status updates and facilitate effective information flow Job Type Full time Pay 10 491 97 - 28 160 58 per month Education Bachelor s Preferred Experience SLA Management 1 year Required ITIL Certified 1 year Preferred ticketing tool 1 year Required Help desk coordinator 1 year Preferred Language English Preferred Location Mumbai Maharashtra Preferred Work Location In person

📌 It Helpdesk Executive (Maharashtra)
🏢 THE CREATIVE
📍 Maharashtra