Customer Service Answering incoming calls and responding to customer inquiries and complaints with patience and professionalism Respond to e-mails and company SMS Text Messaging System Information Sales Providing accurate information about products services and company policies and potentially upselling or processing orders Problem Solving Helping customers resolve issues record complaints perform background checks and escalating complex problems to the appropriate team Data Management Using customer relationship management CRM systems to record customer interactions update account information and maintain accurate records Communication Communicating clearly and effectively with customers to build relationships and ensure a positive experience Teamwork Collaborating with other call center professionals to improve customer service and working towards company goals and KPIs Required Skills Communication Strong command of the English language verbal communication and active listening skills are essential for effective customer interactions Problem-Solving The ability to analyze issues and find appropriate solutions efficiently Customer-Centric Approach A patient and empathetic attitude focused on meeting customer needs and ensuring satisfaction Technical Proficiency Familiarity with call center software CRM systems and other necessary tools Multitasking The capacity to manage multiple tasks such as answering calls looking up information and updating systems simultaneously Types of Calls Handled Inbound Calls Customers reaching out with questions complaints or to place orders Outbound Calls Agents contacting customers with service status updates Job Types Full time Permanent Pay 30 000 00 - 45 000 00 per month Benefits Flexible schedule Application Question s Do you have a stable and uninterrupted data connection Experience Call Center 3 years Preferred Language English Required Shift availability Day Shift Preferred Night Shift Preferred Overnight Shift Preferred

📌 Call Centre Representative (Karnataka)
🏢 ONEXBUS
📍 Karnataka