Country India State Maharashtra City Pune Date Published 26-Sep-2025 Job ID 45793 Travel up to 10 Looking for details about our benefits Description and Requirements At BMC trust is not just a word - it s a way of life We are an award-winning equal opportunity culturally diverse fun place to be Giving back to the community drives us to be better every single day Our work environment allows you to balance your priorities because we know you will bring your best every day We will champion your wins and shout them from the rooftops Your peers will inspire drive support you and make you laugh out loud We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation Our IS T Information Services and Technology department provides all the required technology and operational support services to run our business here in BMC We have over 200 servers on premises to support production disaster recovery databases applications and over 1000 servers in Lab environment IS T is transformational not only for BMC but also for the customer experience because we give a 360 degrees view to the customer about the products they should know opportunities in the pipeline and any service issues outstanding with the customer We use cutting-edge technologies to manage BMC s infrastructure and showcase it to the customers - program is called BMC on BMC BMC is looking for a Lead System Administrator to join our amazing team In this role you will be a part of a team of system administrators responsible for providing Windows Linux AWS Kubernetes Docker Virtualization support on VMware Cloud technology You will maintain and support all OS platform Private and public cloud deployment Here is how through this exciting role YOU will contribute to BMC s and your own success Develop configure and maintain ITSM workflows modules and integrations Implement automation and AI ML-driven solutions chatbots predictive service management workflow optimization to improve service outcomes Partner with stakeholders to gather requirements design scalable solutions and deliver enhancements Ensure ITIL-aligned processes Incident Problem Change Request Knowledge are effectively supported and optimized Provide advanced technical support for ITSM platforms including complex troubleshooting root cause analysis and resolution of high-priority issues Collaborate with operations teams to ensure platform reliability performance tuning and proactive monitoring Integrate ITSM platforms with enterprise applications monitoring tools and cloud services Mentor junior team members and contribute to development best practices Stay updated on emerging ITSM AI and automation trends to propose creative solutions To ensure you re set up for success you will bring the following skillset experience Bachelor s degree in computer science Information Systems or equivalent experience 5 years of hands-on ITSM development experience BMC Helix ITSM - Digital Workplace DWP Business Workflow Proficiency in programming scripting Java JavaScript Python SQL REST APIs Proven track record in implementing automation within ITSM platforms Solid understanding of ITIL practices and enterprise IT operations Experience in system integrations across ITSM and enterprise ecosystems Experience providing advanced production support including incident resolution performance troubleshooting and issue prevention strategies Hands-on experience with BMC Helix ITSM BMC Remedy development and administration Hands-on experience with BMC Innovation Studio Exposure to AI ML in ITSM intelligent routing NLP chatbots predictive analytics Familiarity with cloud platforms AWS Azure GCP and containerized deployments Docker Kubernetes ITIL v3 or v4 Certification Our commitment to you BMC s culture is built around its people We have 6000 brilliant minds working together across the globe You won t be known just by your employee number but for your true authentic self BMC lets you be YOU If after reading the above You re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team we still encourage you to apply We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas BMC is committed to equal opportunity employment regardless of race age sex creed color religion citizenship status sexual orientation gender gender expression gender identity national origin disability marital status pregnancy disabled veteran or status as a protected veteran If you need a reasonable accommodation for any part of the application and hiring process visit the accommodation request page BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities upholding a fair and ethical hiring process At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 3 380 000 INR Actual salaries depend on a wide range of factors that are considered in making compensation decisions including but not limited to skill sets experience and training licensure and certifications and other business and organizational needs The salary listed is just one component of BMC s employee compensation package Other rewards may include a variable plan and country specific benefits We are committed to ensuring that our employees are paid fairly and equitably and that we are transparent about our compensation practices Returnship BMC Had a break in your career No worries This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce If your expertise matches the above job visit to https bmcrecruit avature net returnship know more and how to apply

📌 Itsm (Maharashtra)
🏢 BMC Software
📍 Maharashtra