Responsibilities Serve as the first point of contact for clients seeking technical assistance over the phone Listen attentively to client issues and inquiries providing accurate information and solutions Guide clients through technical processes and resolutions Understand client issues and discuss with technical team Effectively handle risky client interactions by remaining calm empathetic and composed Keep up-to-date with product knowledge services and technical aspects Provide exceptional customer service while maintaining a friendly and professional demeanor Qualifications Robust communication skills both verbal and written Patience empathy and the ability to explain technical details clearly Basic understanding of technical concepts and problem-solving techniques Previous experience of 1 years or more in customer service or technical support is a plus Ability to handle and manage risky client interactions in a fast-paced environment Good organizational skills and attention to detail Familiarity with support ticketing systems is advantageous How to Apply Send your updated resume to hr trogonmedia com with the subject line IT Support Executive Job Type Full-time Pay 8 000 00 - 15 000 00 per month Benefits Cell phone reimbursement Education Bachelor s Preferred Work Location In person

📌 It Support Executive(female) (Kerala)
🏢 Trogon Media Private
📍 Kerala