Job Summary We are looking for a dedicated Customer Support Executive to join our dynamic customer service team The ideal candidate will be responsible for providing exceptional service to our clients via chat platforms addressing their queries and offering solutions in a timely and professional manner Key Responsibilities Engage with customers through chat to address inquiries and resolve issues promptly Maintain a typing speed of at least 40 words per minute Demonstrate a high level of proficiency in English with strong written and verbal communication skills Utilize problem-solving skills to handle customer complaints or concerns effectively Multitask between multiple chat conversations simultaneously without compromising service quality Provide product and service information to customers as required Document customer interactions and transactions accurately logging all contact information and detailed problem descriptions Work collaboratively with team members to share best practices and improve service delivery Stay updated on product knowledge and company policies to ensure accurate information is provided to customers Participate in training sessions to continuously improve skills and knowledge Requirements Proven experience as a chat support specialist or similar customer service chat support role Ability to type a minimum of 40 words per minute Fluency or near-fluency in English with excellent comprehension skills Experience in handling multiple chats simultaneously with a solid ability to multitask Familiarity with chat software and CRM systems Strong interpersonal skills and a customer-focused approach Good problem-solving abilities and a detail-oriented mindset Flexibility to work in Rotational shifts Morning 6am-2pm Noon 2pm to 10pm Night 10pm to 6am What We Offer A competitive salary and overtime Opportunities for professional growth and development A supportive and inclusive team environment Jr Customer Chat Specialist Strong Written English 1-2 years of experience 27 words per minute Sr Customer Chat Specialist Strong Written Oral English Grammar Job Types Permanent Full-time Fresher Salary 20 000 00 - 30 000 00 per month Schedule Day shift Morning shift Night shift Rotational shift Ability to commute relocate Ahmedabad Gujarat Reliably commute or planning to relocate before starting work Required Experience total work 1 year Preferred Speak with the employer (phone hidden) Job Type Full-time Pay 20 000 00 - 30 000 00 per month Application Question s Are you comfortable with rotational shifts Experience Chat Support Executive 1 year Required Location Ahmedabad Ahmedabad Gujarat Required Work Location In person