About Alphanext Welcome to Alphanext a leading provider of talent solutions headquartered in London with operational bases in Pune and Indore With a strong focus on the global technology community we are dedicated to connecting exceptional talent with innovative organizations around the world Overview We are seeking a seasoned ServiceNow Architect to lead the design implementation and optimization of ServiceNow solutions with a robust focus on HRSD ITSM and integrations The ideal candidate will possess deep expertise in ServiceNow platform capabilities including Integration Hub Flow Designer App Engine and workflows This role demands both technical proficiency and leadership in delivering scalable and reliable ServiceNow solutions that meet diverse enterprise needs Key Responsibilities Lead end-to-end architecture and implementation of ServiceNow HRSD ITSM and related modules Design and optimize workflows integrations and solutions using ServiceNow Integration Hub and Flow Designer Develop and implement custom applications using the App Engine to address specific business needs Configure integration connections using REST SOAP JDBC FTP and other protocols leveraging out-of-the-box and custom spokes as required Oversee the development and customization of Employee Service Portals within HRSD ensuring alignment with user needs Manage complex workflows including HR lifecycle events and integrate with third-party systems like Azure AD Okta and Workday Ensure compliance with security protocols including OAuth 2 0 JWT and API key management Collaborate with business analysts developers and stakeholders to define requirements and translate them into technical solutions Provide post-implementation support troubleshoot issues and implement enhancements for ongoing optimization Establish coding standards best practices and documentation for workflows configurations and integration designs Research and recommend new functionalities to deliver business value Required Skills Experience Experience Minimum 8 years on the ServiceNow platform with significant hands-on expertise in HRSD ITSM CSM GRC and integrations Proven track record of managing ServiceNow upgrades for complex and customer-specific instances Technical Expertise Solid experience in Integration Hub Flow Designer and scripting JavaScript JSON XML Proficiency in REST APIs SOAP APIs and web service protocols Deep knowledge of HRSD plugins e g HR Core HR Integrations Lifecycle Events Hands-on experience in CMDB Asset Management and Discovery Extensive experience with Business Rules Script Includes UI Actions and Scheduled Jobs Skilled in creating import sets transform maps and ensuring data integrity Security Strong understanding of OAuth 2 0 JWT and related security frameworks Certifications ServiceNow Certified Implementation Specialist CIS - ITSM HRSD Integration Hub CAD Certified Application Developer is a plus Preferred Qualifications Bachelor s degree in Computer Science Information Technology or a related field Demonstrated ability to lead large-scale ServiceNow HR implementations and manage cross-functional teams Expertise in AngularJS for Employee Service Portal customization Familiarity with other enterprise systems like SAP Workday and Oracle Attributes Soft Skills Strong leadership and team management skills with the ability to set and control customer expectations Analytical mindset for requirement gathering effort estimation and technical documentation Excellent communication skills to train internal teams and liaise with stakeholders