Job Title Call Monitoring Executive Company ipshopy com Job Type Full time Permanent Vacancies 20 Salary 10 000 - to 20 000 - Salary is negotiable for the right candidates Contact hr ipshopy gmail com (phone hidden) (phone hidden) Location ipshopy Dnyanpeeth Campus T-18 Software Technology Park of India STPI Opposite Garware Stadium Naregaon Road Cidco Chhatrapati Sambhajinagar Aurangabad Maharashtra - 431006 Job Summary The Call Monitoring Executive is responsible for reviewing and evaluating customer service calls to ensure quality consistency and compliance with company standards This role helps improve agent performance ensures excellent customer experiences and supports training and operational improvements Key Responsibilities Monitor and evaluate inbound and outbound calls from sales and support teams Score calls based on predefined quality parameters and provide detailed feedback Identify areas for improvement in communication compliance and process adherence Report common issues or trends to team leads and recommend corrective actions Collaborate with the training team to update scripts training materials and quality benchmarks Assist in developing call quality standards and performance improvement plans Maintain documentation of call reviews and agent performance scores Qualifications Bachelor s degree in Business Communications or a related field preferred 1 years of experience in call quality monitoring customer service or BPO tele-sales auditing Excellent listening and analytical skills Strong verbal and written communication abilities Attention to detail and a high level of accuracy Proficient with call recording systems CRM tools and spreadsheets How to Apply Interested candidates should send their updated resume along with a cover letter to hr ipshopy gmail com You can also contact us at (phone hidden) or (phone hidden) (phone hidden) for more details We are excited to have you join us in helping ipshopy com grow and thrive in the digital world ipshopy com is an Equal Opportunity Employer We are committed to creating an inclusive and diverse work environment for all employees Job Type Full-time Pay 10 000 00 - 20 000 00 per month Benefits Provident Fund Work Location In person