Key responsibilities Oversee day-to-day processing of DB pension benefit calculations e g estimates retirements QDRO DRO death terminations Manage end-to-end payment processing operations including validation authorization and transaction tracking Monitor workflow queues and ensure SLAs and accuracy targets are consistently met Ensure accurate application of plan provisions and actuarial guidelines Drive root cause analysis RCA and implement preventive measures for processing errors Lead and mentor a team of processors and senior analysts Conduct regular performance reviews coaching and skill-building interventions Manage team scheduling leave planning and resource allocation to meet volume demands Assist current hires such that they are productive on the floor in the shortest possible time frame Handle escalations Provide inputs on process and system to the team members Act as the first point of escalation for operational issues Participate in client governance calls and share performance dashboards Collaborate with clients for process updates Identify opportunities for automation Lean practices or workflow optimization Prepare MIS daily weekly reports and executive summaries for internal and client review Support transitions migrations or new plan onboarding as needed Continue to build additional knowledge and understanding of the client s business Perform other duties as needed Performance Parameters Process performance - as per agreed KPIs Quality and Productivity Improvement Turn Around Time SLA monitoring Level of subject matter expertise Primary Internal Interactions Manager Sr Manager for the purpose of reporting performance escalation handling clarifying concerns and seeking support Education Requirements Work Experience Skill Set Bachelor s degree with 3 - 5 years of experience Candidates with relevant business experience Defined Benefits - Retirements will be preferred Responsible for meeting close deadlines with high accuracy and minimal rework Effectively balance quality timeliness TAT and productivity standards of the team Strong quantitative data analytical skills required Hands-on experience with pension admin platforms and tools like Excel SharePoint Workflow systems Excellent oral and written communication skills Ability to work independently Ability to drive possible process improvements High attention to detail process orientation and problem-solving ability Value Behavior Customer Service Orientation Quality Orientation Empathy for effective on the job coaching and feedback

📌 Assistant Manager (Noida)
🏢 EXL Service
📍 Noida