Job Title Representative Operations The Representative Customer Service Technical Support position interfaces with customers via inbound and or outbound calls Emails Chats or through the Internet depending upon client requirements This position provides customer service support Technical Support and resolution of routine problems regarding client s product or services Ensure service delivered to our customers meets contractual Key Performance Indicator KPIs Clarify customer requirements probe for understanding use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous friendly and professional manner using agreed upon procedures Maintain basic knowledge of client products and or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and or services Track document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials secondary sources or more senior staff In case you are selected for a Content Moderator role please note that 1 The nature of the job will include accessing explicit content that includes text picture video etc 2 It will involve content curation moderation review of content uploaded on the platform The reported content will need to be reviewed to find out any kind of abuse including not limited to Violence Extremism Pornography Ultra Graphic along with a wide variety of content supporting or opposing religious sexual social thought process or behaviours 3 It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client s terms of service Candidate Profile Graduate Undergraduate in any discipline may vary basis the job requirement Courteous with strong customer service orientation Strong computer navigation skills and PC Knowledge Ability to effectively communicate both written and verbally Dependable with solid attention to detail Skilled in multi-tasking including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced high production work environment Ability to work as a team member as well as independently Demonstrate patience in all customer contact simulations including maintaining a pleasant and professional tone and manner Ability to rotate shifts as needed Based on location and or program additional experience skills may be required Confirm customer understanding of the solution and provide additional customer education as needed Demonstrate strong probing and problem-solving skills Should be able to handle complex queries from customer and resolve the same independently Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job They are not intended to be an exhaustive list of all responsibilities duties and skills required of personnel working within this job title Concentrix is an equal opportunity employer Concentrix evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability status or any other legally protected characteristic Concentrix including any employee or any affiliates or any authorized third party consultants agencies vendors who assist in recruiting activities ever asked for any recruitment processing or any other kind of fees in exchange for a job offer or for any other recruitment related activities Location IND Chandigarh - DLF IT Tower C Site 2 Language Requirements Time Type If you are a California resident by submitting your information you acknowledge that you have read and have access to the