Dear Candidate,

Job Title: Zscaler Security Administrator

Location: Indore, Pune & Bangalore

Shift: 2 PM to 11 PM

Position Overview

As part of Yash’s Cybersecurity Services team, The Zscaler Security Administrator will be responsible for administering and supporting Zscaler cloud security solutions (ZIA, ZPA, ZDX etc) for designated client environments.

This role focuses on policy administration, system monitoring, documentation, and coordination with internal and external stakeholders to ensure secure and compliant connectivity.

The ideal candidate will have a strong understanding of Zscaler technologies (ZIA, ZPA, ZDX), Zero Trust cybersecurity principles, and experience in managing cloud-based security platforms in enterprise settings, strong communication skills, and a service-oriented approach to security operations.

Key Responsibilities

- Policy Administration Maintain and update Zscaler security policies, access controls, and authentication settings (e.g., SAML/SSO). Ensure alignment with organizational standards and compliance frameworks.
- System Monitoring & Reporting Continuously monitor Zscaler dashboards for alerts, anomalies, and performance metrics. Provide clients with regular reports on threat activity, usage trends, and compliance status.
- User Support & Issue Resolution Provide user support for Zscaler-related issues. Collaborate with IT teams to resolve connectivity, access, and policy-related problems. Escalate complex issues as needed.
- Documentation & Change Management Maintain detailed documentation including configuration records, troubleshooting guides, network diagrams, and change logs.



Ensure all updates follow change management protocols.
- Client Engagement & Coordination Participate in client meetings, status calls, and planning sessions. Communicate technical updates, policy changes, and recommendations clearly and professionally. Liaise with client IT teams, cybersecurity personnel, and vendors to ensure smooth operation and integration of Zscaler solutions. Facilitate knowledge transfer and training sessions.
- Compliance & Audit Support Support client compliance initiatives by ensuring Zscaler configurations align with regulatory frameworks (e.g., NIST, GDPR). Assist with audit preparation and evidence collection.
- Platform Maintenance & Updates Stay informed about Zscaler product updates and coordinate implementation of new features or integrations. Recommend improvements based on evolving security needs and operational efficiency.

Required Skills and Qualifications

Education

- Bachelor’s degree in IT, Computer Science, Cybersecurity, or any related field.

Experience

- Minimum 4 years in IT security administration
- Hands-on experience managing Zscaler or similar cloud-based platforms is essential, preferably in a client-facing or MSSP setting.

Technical Proficiency

- Familiarity with ZIA,



ZPA, and ZDX configuration and management
- Understanding of networking fundamentals (TCP/IP, DNS, VPN, SSL/TLS, CA)
- Knowledge of identity provisioning, and work experience in the same (e.g., Azure AD, SAML/SSO, MFA)
- Familiarity with SIEM tools (e.g., Sentinel) and endpoint protection platforms (e.g., Sophos)

Certifications

- Zscaler certifications (ZCCA-IA, ZCCA-PA) or equivalent security credentials preferred.

Soft Skills

- Strong client communication skills is essential
- Ability to work in US timezone and adapt to client needs

Typical day-to-day activities
- Monitor Zscaler dashboards and respond to alerts
- Respond to client requests and troubleshoot issues
- Review and update security policies and access controls
- Update policies and configurations based on client feedback
- Document changes and maintain client-specific records
- Participate in client meetings and provide status updates
- Document incidents, changes, and best practices
- Support compliance audits and reporting requirements

Key Performance Indicators (KPIs)

KPI

Description

Policy Compliance

Adherence to internal and regulatory security standards

Incident Resolution

Timely and effective handling of Zscaler-related issues

Documentation Quality

Accuracy and completeness of technical records

Platform Optimization

Successful implementation of updates and integrations

Client Satisfaction

Responsiveness, clarity, and value delivered to clients

Incident Resolution

Speed and effectiveness of issue handling

📌 Zscaler Security Administrator (Bengaluru)
🏢 Yash Technologies
📍 Bengaluru