Key Responsibilities:

- Provide L2/L3 production support for web access management and IAM services.
- Troubleshoot issues related to SSO, federation, MFA, access policies, and authentication flows.
- Support and maintain PingFederate, PingAccess, and Ping MFA platforms.
- Assist with Ping DaVinci workflows where applicable.
- Investigate login failures, certificate issues, token errors, policy failures, and application access problems.
- Analyze logs, SAML/OIDC/OAuth transactions, HTTP headers, and authentication events.
- Support IAM platforms hosted in AWS environments, including operational awareness of EKS/Kubernetes deployments.
- Perform routine configuration updates, service checks, patch coordination, and operational maintenance.
- Work with application, cloud, infrastructure, and security teams to resolve incidents and service requests.
- Document known issues, SOPs, runbooks, and resolution steps.
- Participate in incident response, change support, and on-call rotations as required.
- Preparing client weekly reports and representations.

Required Skills:

- Hands-on support experience with PingFederate, PingAccess, and Ping MFA.




- Good understanding of SAML, OAuth 2.0, OpenID Connect, and SSO troubleshooting.
- Knowledge of AWS cloud workplace and support exposure to Kubernetes / Amazon EKS.
- Strong understanding of web access concepts such as sessions, cookies, reverse proxies, SSL certificates, and authentication flows.
- Experience analyzing application logs, browser traces, and access issues in production environments.
- Familiarity with LDAP, Active Directory, REST APIs, and identity integrations.
- Working knowledge of incident, change, and problem management processes.
- Basic scripting or automation knowledge.
- Strong communication and documentation skills.

Preferred / Optional Skills:

- Exposure to Ping DaVinci.
- Experience with PingOne or hybrid IAM environments.
- Familiarity with monitoring tools such as NewRelic, CloudWatch, or similar.
- Knowledge of DevOps support processes for containerized applications.
- Experience in regulated or large enterprise environments.

📌 Web Access Management Support Professional (India)
🏢 Techaivv Technologies
📍 India