Role & responsibilities

- Deliver high-quality customer support through phone, email, and chat to international customers.
- Handle customer inquiries, complaints, and service requests professionally and efficiently.
- Resolve customer issues within defined service level agreements (SLAs) while ensuring a positive customer experience.
- Maintain accurate customer records and update CRM systems after every interaction.
- Achieve Key Performance Indicators (KPIs) such as Customer Satisfaction (CSAT), First Call Resolution (FCR), Average Handle Time (AHT), Quality Score, Productivity, and Adherence.
- Take ownership of Key Result Areas (KRAs) by consistently meeting individual and team performance targets.
- Follow company policies, quality standards, and compliance requirements.




- Collaborate with cross-functional teams to resolve escalated customer issues.
- Demonstrate excellent verbal and written communication skills in English.
- Work effectively in rotational shifts and adapt to changing business requirements

Preferred candidate profile

- International Customer Support
- Excellent English Communication
- Customer Service & Issue Resolution
- CRM/Ticketing Tools
- Solid Knowledge of KRA & KPI Metrics
- Problem Solving & Analytical Skills
- Time Management & Multitasking
- Team Collaboration

FORE MORE DETAILS CONTACT- ISHITA - (phone hidden)

📌 We Are Hiring For International Customer Support (Delhi)
🏢 Expert Staffing Solutions New Delhi
📍 Delhi