Job Summary

We are looking for a highly organized and customer-focused Case Manager to support a law firm specializing in Mass Tort litigation. The Case Manager will serve as the primary point of contact for clients, providing regular case updates, collecting required information and documents, and ensuring all case records are accurate and up to date.

The role involves managing a high volume of inbound and outbound calls each day. Inbound calls primarily involve assisting clients with case status inquiries, while outbound calls include following up with government agencies, healthcare providers, pharmacies, employers, and other third parties to obtain case-related updates and documentation.

Key Responsibilities

Serve as the primary point of contact for clients, providing professional, timely, and empathetic support throughout the lifecycle of their case.

Handle inbound calls related to case status, documentation requirements, and general inquiries while delivering exceptional customer service.

Proactively communicate case updates through phone calls, emails, text messages, and client portals.

Manage outbound calls to government agencies, healthcare providers, pharmacies, employers, insurance companies, and other third parties to obtain case updates and required documentation.

Request, collect, and track medical, pharmacy, employment, and other supporting records from clients and external parties.

Follow up on pending requests and outstanding documentation to ensure timely case progression.

Educate clients on documentation requirements and assist them with the submission process.

Track case progress, update milestones, and maintain complete, accurate,



and compliant records in the case management system.

Document all client interactions, follow-ups, resolutions, and correspondence in the firm's case management software.

Maintain accurate client contact information, communication preferences, and communication logs.

Address client concerns professionally, resolve routine issues independently, and escalate complex matters to the appropriate teams when required.

Generate reports related to client outreach, case milestones, and pending requests as needed.

Ensure compliance with firm policies, legal procedures, confidentiality requirements, and quality standards.

Required Skills & Qualifications:

Bachelor's degree preferred.

24 years of experience in case management, legal support, customer service, or a related role, preferably supporting a US-based law firm or company.

Experience supporting Mass Tort, Personal Injury, or other legal practices is preferred.

Experience in handling both inbound and outbound customer calls is required.

Excellent verbal and written communication skills.

Strong customer service and relationship management skills.

Ability to handle sensitive conversations with empathy and professionalism.

Strong organizational skills with excellent attention to detail.

Ability to prioritize multiple tasks and meet deadlines in a fast-paced workplace.

Proficient in Microsoft Office (Word, Excel, Outlook).

Experience with case management software such as Filevine, Clio, Litify, or similar platforms is preferred.

Ability to work independently while collaborating effectively with attorneys and internal teams.

Comfortable to work in rotational shifts and rotational Week off’s.

📌 Walk-in || Senior Process Expert (Noida)
🏢 Solarix Technologies
📍 Noida