WE ARE HIRING !!

Customer Relationship

Executive (CRE) Company Name: The sleep Company Job Title: Customer Relationship Executive (CRE) Salary Range: 15k to 30k per Month (+ Incentive) Job Summary: We are looking for a customer-focused and energetic Customer Relationship Executive (CRE) to manage customer interactions and enhance the buying experience for our mattress and sleep products. You will assist customers in choosing the right products, handle inquiries, and ensure post-sales satisfaction.

Key Responsibilities

• Assist customersin selecting the right mattress and sleep products based on comfort, health, and budget.

- Handle customer inquiries via calls, WhatsApp, email, and in-store interactions.
- Educate customers about product features, materials, warranty, and benefits.
- Follow up on leads and convert inquiries into sales.
- Coordinate with logistics and delivery teamsfor timely order fulfillment.
- Handle complaints, returns, and service requests professionally.
- Maintain and update customer data in CRM systems.
- Build long-term relationships to encourage repeat purchases and referrals.
- Support promotional campaigns and in-store / online sales activities.

Additional Responsibilities

• Identify upselling and cross-selling opportunities(pillows, accessories, beds).
- Collect customer feedback to improve products and services.
- Follow up post-purchase to ensure customersatisfaction.
- Assist in running promotional campaigns, demos, orseasonalsales.
- Coordinate with marketing and logistics teamsto improve customer experience Required Skills &

Qualifications





• Graduate in any field (Sales/Marketing preferred).
- 13 years of experience in customerservice, retail, orsales(furniture/home products preferred).
- Strong communication, persuasion, and interpersonalskills.
- Basic understanding ofsales processes and customer handling.
- Comfortable with CRM tools and MS Office.
- Ability to work in a fast-paced retail environment.

Success Factors / Ownership

• Maintain excellent customerservice and satisfaction.
- Achieve sales targets and contribute to showroom performance.
- Ensure smooth coordination with delivery and support teams.
- Handle customer complaints and inquiries effectively.
- Demonstrate product knowledge and promote upselling opportunities • HR Contact Details:
- HR Contact Number: +91- (phone hidden) • Drop your CV to Email ID: [email protected] We welcome enthusiastic and customer-oriented individuals to join our team and grow with us. Apply now to be a part of our journey in delivering better sleep solutions.

Why Join

Us?
- Grow with a Trusted Brand – Be part of a team that delivers better sleep solutions.
- Earn More, Shine More – Attractive incentives & performance rewards.
- Learn & Level Up – Hands-on training to mastersales & customer service.
- Friendly & Supportive Team – Work in a positive, energizing workplace.
- Your Efforts Matter – We value and recognize your contribution. Roles, responsibilities, incentives, and other benefits may be updated or finalized by the company as per business requirements. Role & responsibilities

Preferred candidate profile

📌 Walk-in || Customer Service Executive (Bengaluru)
🏢 The Sleep
📍 Bengaluru