Role & responsibilities :

Serve as the local IT SPOC at the assigned branch location for all end-user IT incidents and service requests • Timely resolution of tickets via ITIL/ITSM tools including password resets, software troubleshooting, and hardware repairs • Image, configure, and install laptops, desktops, mobile devices, and peripherals (printers, scanners) • Troubleshoot VPN, Wi-Fi, Ethernet, and conferencing systems (e.g., MS Teams Rooms) • Manage user onboarding/offboarding: provisioning accounts and ensuring appropriate access rights • Perform diagnosis of hardware issues and replacement of faulty components (RAM, HDD/SSD, keyboard, battery, motherboard, etc.) • Coordinate with OEM vendors for warranty claims and follow up to resolution • Conduct preventive hardware health checks on a periodic basis • Maintain asset tagging, verification, and inventory reconciliation for all in-scope assets at the location • Ensure devices meet security standards including patch management, antivirus updates,



and data protection • Track asset movements and update asset CI information in the asset management tool • Create knowledge base articles, user guides, and FAQs for common issues • Escalate unresolvable incidents to L2/L3 teams or OEM vendors with full incident details • Provide incident resolution reports and user sign-off before ticket closure • Coordinate with HSI NOC for remote resolution of incidents/alerts QUALIFICATIONS &

EXPERIENCE REQUIRED • Graduate/Diploma in IT, Computer Science, or Electronics • 2-5 years of experience in desktop support or field engineering roles • Hands-on experience with Windows OS, MS Office, and hardware components • Ability to handle basic network troubleshooting (LAN, Wi-Fi, VPN) • Experience with asset management and ticketing tools • Valuable communication skills in English and local language • Willingness to work in a 9x6 shift pattern (6 days a week) • Ability to work independently at a branch location with remote team coordination

📌 Walk-in || Desktop Support Engineer (Pune)
🏢 Hitachi Systems
📍 Pune