The Service Associate is responsible for delivering an exceptional guest experience by ensuring smooth operations across ticketing, food & beverage service, and auditorium management. The role requires a customer-first approach, teamwork, and adherence to company standards.
Key Responsibilities:
- Greet and assist guests in a courteous and professional manner
- Handle ticketing operations including booking, cancellations, and queries
- Support food & beverage counters (preparation, billing, and service)
- Ensure cleanliness and hygiene in lobby, auditoriums, and work areas
- Assist guests in seating and manage auditorium entry/exit
- Upsell products and promote ongoing offers
- Address customer concerns promptly and escalate when required
- Follow safety, SOPs, and company guidelines at all times
- Freshers and experienced candidates can apply
- Good communication skills (basic English & local language)
- Presentable personality with customer service orientation
Skills Required:
- Strong interpersonal and communication skills
- Team player with a positive attitude
- Ability to work in rotational shifts, weekends, and holidays
- Basic problem-solving skills
Salary & Advantages:
- Attractive salary + incentives
- PF & ESI benefits
- Growth and career advancement opportunities
- Employee engagement activities
- Free/discounted movie tickets (as per policy)
Work Environment: Dynamic and fast-paced cinema environment with exposure to customer service, retail, and hospitality operations.
Note: Candidates should be flexible to work in shifts and maintain grooming standards as per company policy.