Voice process (Pune)

Voice process (Pune)

06 Aug
|
Naukri E-hire Campaign
|
Pune

06 Aug

Naukri E-hire Campaign

Pune

Roles and Responsibilities :

- Provide exceptional customer service through phone calls, emails, or chats to resolve customer queries and concerns.

- Process customer requests, troubleshoot issues, and escalate complex problems to senior team members when necessary.

- Maintain accurate records of all interactions with customers using CRM software or other tools.

- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Job Requirements :

- 1-3 years of experience in a BPO/call center environment providing voice support services.

- Solid communication skills with the ability to articulate thoughts clearly over the phone or via digital channels.

- Proficiency in processing multiple tasks simultaneously while maintaining attention to detail and accuracy.

📌 Voice process (Pune)
🏢 Naukri E-hire Campaign
📍 Pune

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