Role:

Front-line phone support for US-based HOA/community residents and board members billing questions, service requests, estoppel certificate requests, and general triage before escalation to US team.

Responsibilities:

- Answer inbound resident/board calls, log and route per SOP
- Resolve Tier 1 queries directly; escalate Tier 2/3 with clean handoff notes
- Maintain call quality, tone, and documentation standards
- Flag violation-related or urgent issues per protocol

Requirements:

- Excellent spoken English neutral/US-accent voice profile, transparent diction, no heavy regional inflection
- 2+ years international voice process experience (US or UK campaign)
- Strong written English for call logging/email follow-up
- Comfortable with US shift timings
- Patient, empathetic phone manners to adapt to community-based standards.

Nice to have:

- Prior HOA/property management or real estate BPO experience

Note - Candidates should have own Laptop and Wi-Fi setup to work from home. To Apply - Interested candidates can send CV on [email protected]

📌 Voice Process Associate- US Voice Process (Remote) (Gurugram)
🏢 HelioNext
📍 Gurugram