JD – Communication Trainer, here are the roles and responsibilities you'd need to shoulder: 1.

Provide

Linguistic and Customer Centricity training to New Hires and existing Team Members in order to polish their communication ability.

- Provide training on the cultural nuances of key geographies such as the United States.
- Create interactive and impactful content on linguistic and soft skills topics, that would appeal to learners with different learning styles and abilities.
- Evaluate target audience on linguistic ability basis the Common European Framework of References.
- Attend calibrations to ensure a balance between one's understanding of linguistic competency, without being too stringent or too lenient.

6.

Conduct Training Needs

Analysis and come up with a plan that meets the requirements that arise as a result of the TNA.

- Plan & implement continuous improvement projects with defined impact desired and analysis post implementation.
- Maintain data on all output, actions taken and touchpoints met.
- Research and implement recent methodologies to ameliorate linguistic performance and comprehension in non-native speakers of the language.
- Adhere to establish protocols, KPIs, guidelines, internal training and company policies to ensure consistent and standardized delivery of Learning Experience.




- Foster a collaborative work environment by engaging with Team Members, Supervisors and other departments to understand and address learning needs pertinent to Communication.
- Get certified on Procedural and campaign specific training in order to bring better value to communication specific learning needs.

Qualifications & Requirements 1. A minimum of 2 years of experience in delivering Language, Soft Skills and US Cultural training.

- C2 on the CEFR (English)
- Excellent digital acumen with knowledge of Windows OS, Apple OS and MS office and G-Suite applications
- Highly aware of current pop culture trends and references
- Graduate's degree
- Willingness to work in a 24 * 7 environment and if need be, open to travel to local / regional / national and international sites
- Graduate
- Excellent time management skills with the ability to priorities and achieve deadlines while working under pressure
- Creative thinker who loves interacting with an audience. High energy and superlative interpersonal ability
- A Team player who acts as as key participant with the internal Team and broader company & departmental initiatives
- Open to feedback, eager to learn and can show improvement when shown the path. In short, we need a live-wire who is passionate about the English language and all things learning!

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