– Vendor Relations Manager (Marketplace)

Company: Nutristar

Location: Netaji Subhash Place (NSP), Delhi (On-site)

Employment Type: Full-time

About Nutristar

Nutristar is India's leading supplements marketplace, bringing together trusted national and international nutrition brands on a single platform. We work closely with brands, distributors, and importers to ensure customers receive authentic products, competitive pricing, and a seamless shopping experience.

We're looking for a Vendor Relations Manager who can build strong vendor partnerships, onboard recent brands, negotiate commercial terms, improve vendor performance, and ensure smooth day-to-day marketplace operations.

Key Responsibilities1. Vendor Acquisition & Onboarding

- Identify and onboard new supplement brands, distributors, and importers.
- Generate leads through industry research, exhibitions, referrals, and outbound outreach.
- Present Nutristar's marketplace proposition and commercial model.
- Negotiate commission structures, commercial terms, payment cycles, and service-level agreements (SLAs).
- Coordinate documentation including:
- GST
- PAN
- FSSAI
- Brand authorization letters
- Bank details
- Agreements
- Complete vendor onboarding within defined timelines.
- Ensure all legal, compliance, and operational formalities are completed before launch.

1. Vendor Relationship Management

- Act as the primary point of contact for assigned vendors.
- Build long-term strategic relationships with brands and distributors.
- Conduct regular business reviews with vendors.
- Resolve vendor concerns quickly and professionally.
- Maintain high vendor satisfaction scores.
- Ensure timely communication regarding promotions, campaigns, and operational updates.

1. Catalog & Product Launch Management

- Coordinate with vendors for product listings.
- Collect product information including:
- Images
- Descriptions
- Nutrition facts
- Ingredients
- MRP
- Dimensions
- Barcode
- GST details
- Ensure complete and accurate product catalog.
- Coordinate with internal catalog team for product uploads.
- Ensure new products go live within agreed timelines.

1. Pricing & Commercial Management

- Negotiate the best procurement prices.
- Monitor competitor pricing.
- Improve margins through commercial negotiations.




- Finalize promotional offers during sales events.
- Ensure pricing competitiveness across marketplaces.
- Review pricing periodically with vendors.

1. Inventory & Supply Planning

- Coordinate inventory planning with vendors.
- Monitor stock availability.
- Prevent out-of-stock situations.
- Follow up on replenishment schedules.
- Ensure healthy inventory levels for fast-moving products.
- Coordinate launches of new SKUs.

1. Purchase Order Management

- Raise purchase orders where applicable.
- Coordinate PO confirmations.
- Track order fulfillment.
- Ensure timely dispatches.
- Follow up on pending shipments.
- Resolve dispatch delays.

1. Vendor Performance Management

Track vendor KPIs including:
- Fill Rate
- On-Time Dispatch
- Order Acceptance Rate
- Cancellation Rate
- Return Rate
- Damage Claims
- Customer Complaints
- Inventory Availability
- Price Competitiveness

Conduct monthly vendor performance reviews and implement improvement plans.
1. Promotions & Marketing Coordination

- Collaborate with vendors for marketplace campaigns.
- Secure special pricing for sales.
- Coordinate sponsored campaigns.
- Plan launches of new products.
- Arrange exclusive marketplace offers.
- Collect marketing assets and banners.
- Coordinate sampling and promotional activities.

1. Payment & Finance Coordination

- Reconcile vendor invoices.
- Coordinate payment processing.
- Resolve payment disputes.
- Verify credit notes and debit notes.
- Ensure accurate commission calculations.
- Work closely with finance for vendor settlements.

1. Quality & Compliance

- Ensure vendors comply with Nutristar quality standards.
- Verify product authenticity documentation.
- Coordinate with QA team wherever required.
- Handle counterfeit or compliance-related issues.
- Ensure regulatory documentation remains updated.

1. Returns & Claims Management

- Handle return-related discussions.
- Resolve damaged shipment claims.




- Coordinate replacements and refunds.
- Manage expiry-related issues.
- Minimize return losses.

1. Cross-Functional Coordination

Work closely with:
- Procurement
- Warehouse
- Finance
- Customer Support
- Marketing
- Marketplace Operations
- Catalog Team
- Logistics Partners

Ensure seamless execution across departments.
1. Vendor Analytics & Reporting

Prepare regular reports on:
- Vendor sales performance
- Category growth
- Margin analysis
- Pricing trends
- Inventory health
- Vendor scorecards
- New vendor pipeline
- Business reviews

Identify opportunities for growth and operational improvements. Required SkillsCommercial & Negotiation
- Vendor negotiations
- Procurement
- Pricing strategy
- Commercial understanding
- Cost optimization

Relationship Management
- Excellent communication
- Stakeholder management
- Conflict resolution
- Vendor engagement
- Business development

Analytical Skills
- Advanced Excel / Google Sheets
- Data analysis
- Inventory planning
- Sales analysis
- Margin calculations

Marketplace Operations
- Vendor onboarding
- Catalog management
- Purchase order lifecycle
- Supply chain coordination
- SLA management

Soft Skills
- Strong ownership mindset
- Problem-solving ability
- High attention to detail
- Multi-tasking
- Time management
- Process-oriented approach

Preferred Qualifications
- Bachelor's degree in Business, Commerce, Supply Chain, Operations, or a related field.
- 2–5 years of experience in Vendor Management, Category Management, Procurement, Buying, Marketplace Operations, or Supply Chain.
- Experience in e-commerce or D2C marketplaces is highly preferred.
- Familiarity with Shopify, ERP systems, inventory management software, and Excel-based reporting is an added advantage.

Key Performance Indicators (KPIs)
- New vendors onboarded per month
- Vendor activation rate
- Product launch turnaround time
- Average procurement margin
- Vendor satisfaction score
- On-time vendor dispatch rate
- Fill rate
- Inventory availability
- Vendor response time
- Payment reconciliation accuracy
- Sales growth from managed vendors
- Campaign participation rate
- Vendor retention rate
- Reduction in stock-out occurrences
- Resolution time for vendor issues

📌 Vendor Relations Specialist (Delhi)
🏢 Nutristar
📍 Delhi