– Vendor Relations Manager (Marketplace)

Company: Nutristar

Location: Netaji Subhash Place (NSP), Delhi (On-site)

Employment Type: Full-time

About Nutristar

Nutristar is India's leading supplements marketplace, bringing together trusted national and international nutrition brands on a single platform. We work closely with brands, distributors, and importers to ensure customers receive authentic products, competitive pricing, and a seamless shopping experience.

We're looking for a Vendor Relations Manager who can build strong vendor partnerships, onboard new brands, negotiate commercial terms, improve vendor performance, and ensure smooth day-to-day marketplace operations.

Key Responsibilities1.

Vendor

Acquisition & Onboarding

Identify and onboard new supplement brands, distributors, and importers.

Generate leads through industry research, exhibitions, referrals, and outbound outreach.

Present Nutristar's marketplace proposition and commercial model.

Negotiate commission structures, commercial terms, payment cycles, and service-level agreements (SLAs).

Coordinate documentation including

GST

PAN

FSSAI

Brand authorization letters

Bank details

Agreements

Complete vendor onboarding within defined timelines.

Ensure all legal, compliance, and operational formalities are completed before launch.

2.

Vendor Relationship

Management

Act as the primary point of contact for assigned vendors.

Build long-term strategic relationships with brands and distributors.

Conduct regular business reviews with vendors.

Resolve vendor concerns quickly and professionally.

Maintain high vendor satisfaction scores.

Ensure timely communication regarding promotions, campaigns, and operational updates.

- Catalog & Product Launch Management

Coordinate with vendors for product listings.

Collect product information including

Images

Descriptions

Nutrition facts

Ingredients

MRP

Dimensions

Barcode

GST details

Ensure complete and accurate product catalog.

Coordinate with internal catalog team for product uploads.

Ensure new products go live within agreed timelines.

- Pricing & Commercial Management

Negotiate the best procurement prices.

Monitor competitor pricing.

Improve margins through commercial negotiations.





Finalize promotional offers during sales events.

Ensure pricing competitiveness across marketplaces.

Review pricing periodically with vendors.

- Inventory & Supply Planning

Coordinate inventory planning with vendors.

Monitor stock availability.

Prevent out-of-stock situations.

Follow up on replenishment schedules.

Ensure healthy inventory levels for quick-moving products.

Coordinate launches of new SKUs.

6.

Purchase Order

Management

Raise purchase orders where applicable.

Coordinate PO confirmations.

Track order fulfillment.

Ensure timely dispatches.

Follow up on pending shipments.

Resolve dispatch delays.

7.

Vendor Performance

Management

Track vendor KPIs including

Fill Rate

On-Time Dispatch

Order Acceptance Rate

Cancellation Rate

Return Rate

Damage Claims

Customer Complaints

Inventory Availability

Price Competitiveness

Conduct monthly vendor performance reviews and implement improvement plans.

- Promotions & Marketing Coordination

Collaborate with vendors for marketplace campaigns.

Secure special pricing for sales.

Coordinate sponsored campaigns.

Plan launches of new products.

Arrange exclusive marketplace offers.

Collect marketing assets and banners.

Coordinate sampling and promotional activities.

- Payment & Finance Coordination

Reconcile vendor invoices.

Coordinate payment processing.

Resolve payment disputes.

Verify credit notes and debit notes.

Ensure accurate commission calculations.

Work closely with finance for vendor settlements.

- Quality & Compliance

Ensure vendors comply with Nutristar quality standards.

Verify product authenticity documentation.

Coordinate with QA team wherever required.

Handle counterfeit or compliance-related issues.

Ensure regulatory documentation remains updated.

- Returns & Claims Management

Handle return-related discussions.

Resolve damaged shipment claims.





Coordinate replacements and refunds.

Manage expiry-related issues.

Minimize return losses.

- Cross-Functional Coordination

Work closely with

Procurement

Warehouse

Finance

Customer Support

Marketing

Marketplace Operations

Catalog Team

Logistics Partners

Ensure seamless execution across departments.

13.

Vendor

Analytics & Reporting

Prepare regular reports on

Vendor sales performance

Category growth

Margin analysis

Pricing trends

Inventory health

Vendor scorecards

New vendor pipeline

Business reviews

Identify opportunities for growth and operational improvements.

Required SkillsCommercial & Negotiation

Vendor negotiations

Procurement

Pricing strategy

Commercial understanding

Cost optimization

Relationship Management

Excellent communication

Stakeholder management

Conflict resolution

Vendor engagement

Business development

Analytical Skills

Advanced Excel / Google Sheets

Data analysis

Inventory planning

Sales analysis

Margin calculations

Marketplace Operations

Vendor onboarding

Catalog management

Purchase order lifecycle

Supply chain coordination

SLA management

Soft Skills

Strong ownership mindset

Problem-solving ability

High attention to detail

Multi-tasking

Time management

Process-oriented approach

Preferred Qualifications

Bachelor's degree in Business, Commerce, Supply Chain, Operations, or a related field.

2–5 years of experience in Vendor Management, Category Management, Procurement, Buying, Marketplace Operations, or Supply Chain.

Experience in e-commerce or D2C marketplaces is highly preferred.

Familiarity with Shopify, ERP systems, inventory management software, and Excel-based reporting is an added advantage.

Key Performance Indicators (KPIs)

New vendors onboarded per month

Vendor activation rate

Product launch turnaround time

Average procurement margin

Vendor satisfaction score

On-time vendor dispatch rate

Fill rate

Inventory availability

Vendor response time

Payment reconciliation accuracy

Sales growth from managed vendors

Campaign participation rate

Vendor retention rate

Reduction in stock-out occurrences

Resolution time for vendor issues

📌 Vendor Relations Specialist (Delhi)
🏢 Nutristar
📍 Delhi