? Hiring | US Collections Representative | Pune

We are looking for experienced professionals in US Collections / Customer Support to join a leading organization in Pune.

? Location: Pune

? Role: Collections Representative – Inbound / Outbound

? Shift: US Shifts (24x7 Rotational)

? Education: Full time Graduation Mandatory

? CTC: Up to ₹7 LPA (Based on last CTC & experience)

⏳ Notice Period: Immediate Joiners Only

✅ Mandatory Requirements:

✔️ Minimum 1+ year experience in US Collections

✔️ Experience in B2C Debt Collections / Credit Collections / Payment Follow-up

✔️ Strong Customer Support background

✔️ CEFR C1 level English communication mandatory

✔️ International voice process experience preferred

❌ Not Eligible:

? Non-Collections profiles

? Accounts Receivable (AR) candidates

? Order Management candidates

? General Operations profiles

? Role Responsibilities:

- Handle inbound and outbound customer calls
- Understand customer financial situations through effective probing
- Manage delinquency levels and payment follow-ups




- Negotiate and provide suitable payment solutions
- Maintain customer relationships through professional communication
- Document customer interactions and actions taken
- Resolve customer concerns while ensuring quality standards

? Required Skills:

✅ Excellent communication skills

✅ Active listening & problem-solving ability

✅ Negotiation skills

✅ Ability to handle pressure and meet targets

✅ Strong customer handling skills

? Interview Process:

1️⃣ HR Screening Call

2️⃣ CRT Call

3️⃣ Assessment Test (SVAR, Basic Aptitude & English Comprehension)

4️⃣ Operations Round

? Interested candidates can apply via email: [email protected]

? Please mention subject line: “US Collections - Pune” while sending your email application

#Hiring #Collections #USProcess #CallCenterJobs #DebtCollections #InternationalVoiceProcess #ImmediateJoiners #CareerOpportunity

📌 US Collections Representative | Pune
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