Company - QMS medical allied

Location - Vakola, Santacruz East, Mumbai 400055

Role - Customer service executive

Educational Qualification

- Graduate in any discipline (Science/Healthcare preferred).
- Diploma or certification in Healthcare or Allied Sciences will be an added advantage.

Experience
- 6 months to 1 year of experience in customer service, healthcare coordination, patient support, telecalling, or

medical device demonstration.
- Freshers with a Science/Healthcare background and valuable communication skills may also be considered.

Key Responsibilities
- Contact and enrol patients into the Patient Support Program.
- Verify prescriptions and patient documents as per program guidelines.
- Create and maintain patient records in the CRM system.
- Schedule HCP consultations, device demonstrations, and follow-up calls.
- Conduct regular follow-up calls and provide program-related support to patients.




- Explain and demonstrate the proper usage of respiratory medical devices through virtual or in-office sessions.
- Maintain accurate documentation of patient interactions and program activities.
- Identify and escalate Adverse Events (AEs) and Product Complaints as per SOP.
- Coordinate with internal teams to ensure smooth program execution.
- Share approved educational materials and program updates with patients via approved channels.
- Ensure compliance with company policies and maintain patient confidentiality.

Skills Required
- Good communication and interpersonal skills.
- Customer-focused with strong coordination and organizational abilities.
- Proficiency in MS Office, CRM software, and telecalling tools.
- Ability to maintain accurate documentation and manage multiple tasks.

Working Days - Monday to Saturday | 9:00 AM 6:00 PM Interested candidates, Please share me your resume over [email protected]

📌 Urgent opening For Customer service coordinator/Healthcare at Mumbai
🏢 Adecco India
📍 Mumbai