Company Description ZEST is a technology consulting company headquartered in California, USA, with offices in India and Canada, serving clients across global markets. The organization collaborates closely with clients on strategy, technology, and talent acquisition to deliver next-generation solution offerings. ZEST leverages industry experts, innovation, and technology independence in a partnership-oriented engagement model.

Guided by a “Quality First” philosophy, ZEST fosters a dynamic, adaptable environment focused on relevant, future-ready solutions. The company supports enterprises of all sizes in transforming and thriving in a rapidly changing, disruptive landscape through strategic consulting, operational leadership, and co-created breakthrough solutions.

Role Description The UCCE Engineer will be responsible for designing, implementing, and supporting Cisco Unified Contact Center Enterprise (UCCE) solutions for clients. Day-to-day activities include configuring call flows, IVR scripts, routing strategies, and integrations with CRM and other enterprise applications, as well as monitoring performance and troubleshooting issues. The role involves collaborating with cross-functional teams to gather requirements, propose architecture improvements, and document technical designs, configurations, and operational procedures.

The engineer will also participate in system upgrades, patching,



testing, and user acceptance activities, while ensuring stability, security, and scalability of contact center environments. This is an on-site role based in Mumbai.

Qualifications

Strong knowledge of Cisco Unified Contact Center Enterprise (UCCE), including configuration, scripting, call routing, and reporting.

Experience with Cisco Unified Communications Manager (CUCM), IVR platforms (such as CVP), and related contact center technologies.

Proficiency in troubleshooting network, voice, and application-level issues within complex contact center environments.

Ability to work with stakeholders to gather requirements, translate business needs into technical solutions, and produce clear documentation.

Familiarity with integrations between UCCE and CRM or third-party systems, and understanding of APIs or middleware concepts.

Relevant certifications such as CCNA, CCNP Collaboration, or equivalent practical experience are highly beneficial.

Strong analytical and problem-solving skills, with the ability to operate in a fast-paced consulting environment.

Effective communication skills and the ability to collaborate with diverse, cross-functional teams.

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent work experience.

📌 UCCE Engineer (Mumbai)
🏢 ZEST Consulting(US); ZEST Technology (Canada);ZCLUS(India)Ltd
📍 Mumbai