Key Responsibilities

1. Client Coordination

- Coordinate with existing and recent clients regarding travel bookings, quotations, trip schedules, and operational updates.

- Maintain professional communication with clients through calls, emails, and messages.
- Ensure timely response to customer queries and service requests.
- Build and maintain healthy client relationships.

1. Email & Communication Management

- Revert to official emails professionally and promptly.

- Draft and maintain professional email communication with clients, vendors, hotels.
- Follow up on pending approvals, confirmations, payments, and trip-related requirements.
- Handle internal and external communication efficiently.

1. Driver & Vendor Coordination

- Coordinate with drivers regarding trip assignments, reporting time, route details, and duty schedules.

- Maintain regular communication with reservation team for vehicle availability and operational support.
- Ensure proper coordination between clients, drivers, and operations team for smooth trip execution.
- Resolve operational issues during trips whenever required.

1. CRM & Data Management

- Update and maintain customer details, booking information, trip records, and follow-up activities in CRM software.

- Track leads, customer inquiries, and operational data systematically.
- Generate and maintain reports related to operations and client management.
- Ensure accuracy and confidentiality of operational data.

1. Administrative Responsibilities





- Maintain professional documentation and reports.

- Prepare quotations, invoices, and operational reports when required. And also coordinate with backend work with team.
- Handle multitasking responsibilities effectively under pressure.
- Ensure office communication and coordination are maintained smoothly.

1. Technical Skills

- Good typing speed is mandatory.

- Knowledge of CRM software and operational systems.
- Basic knowledge of MS Office (Excel, Word, Outlook).
- Ability to draft professional emails and reports.
- Communication Skills
- Excellent verbal and written communication skills.
- Ability to communicate fluently in: English, Kannada, Hindi

1. Personal Skills

- Strong coordination and interpersonal skills.

- Ability to work in a team-oriented environment.
- Good problem-solving and decision-making abilities.
- Ability to handle pressure and manage multiple tasks simultaneously.
- Professional attitude and customer-handling capability.

1. Eligibility Criteria

- Any Graduate in travel & tourism

- Prior experience in travel operations, customer support, sales coordination, or operations will be an added advantage.
- Candidates with experience in travel and transportation industry will be given preference.
- Should be flexible with operational requirements and coordination activities.

If interested do reach out to (phone hidden) or share your updated CV to [email protected]

📌 Travel Exeutive (Bangalore Metropolitan Area)
🏢 Big Travels
📍 Bangalore Metropolitan Area