Job Summary The Operations Manager is responsible for planning, coordinating, and executing tour operations to ensure smooth travel experiences for clients. This role involves handling bookings, coordinating with vendors, managing itineraries, and providing operational support before, during, and after tours

Key Responsibilities

Tour Operations & Coordination

- Plan and execute domestic and/or international tour operations
- Prepare detailed itineraries, vouchers, and travel documents
- Coordinate with hotels, transport providers, guides, and vendors
- Confirm bookings and ensure timely service delivery

Booking & Reservations
- Handle hotel, flight, transport, and activity reservations
- Negotiate rates and availability with suppliers
- Ensure accuracy of booking details and costings

Customer Support
- Act as a point of contact for clients before and during travel
- Handle special requests, amendments, and last-minute changes
- Resolve operational issues and emergencies efficiently

Vendor & Supplier Management
- Maintain robust relationships with hotels, DMCs, and vendors




- Monitor service quality and vendor performance
- Process supplier invoices and ensure timely payments

Documentation & Reporting
- Maintain records of bookings, itineraries, and contracts
- Prepare tour operation reports and cost sheets
- Ensure compliance with company policies and SOPs

Required Skills & Qualifications

Education

- Bachelor’s degree in Travel & Tourism, Hospitality, or related field (preferred)

Experience
- 2–4 years of experience in tour operations or travel coordination
- Experience with FIT, Group Tours.

Skills
- Strong organizational and multitasking abilities
- Excellent communication and coordination skills
- Knowledge of tour packages, destinations, and travel logistics
- Proficiency in MS Office and travel booking systems
- Ability to work under pressure and manage deadlines

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

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