Shift 2:00 PM to 11:30 PM, Monday to Saturday. This shift covers the full MCX trading session including the evening commodity market extension. This is a non-negotiable shift requirement — apply only if this works for you.

About The Role MCX commodity markets run an extended session compared to equity — opening in the afternoon and closing late evening for international commodity-linked contracts. This role exists specifically to own that window. You are the person who ensures that every MCX trading terminal, every network link, and every backend application is live and performing from the moment the session opens to the moment EOD processes complete.

You will work at the intersection of network infrastructure and trading application support — handling leased lines and Cisco equipment on one side, and OMS/platform stability and broker coordination on the other. This is a hands-on, incident-first role where speed of diagnosis and calmness under pressure are the most important qualities.

Key Responsibilities Network Infrastructure & Connectivity Manage and monitor leased lines providing dedicated connectivity to MCX and back-end trading infrastructure throughout the shift

Operate and maintain Cisco networking equipment — switches, routers, and firewalls — ensuring stable, low-latency connectivity during live market hours

Configure and maintain IP addresses, DNS records, and LAN/WAN parameters for trading systems and connected endpoints

Monitor link quality, packet loss, and latency continuously during the MCX session and respond to threshold breaches immediately

Coordinate with ISPs and leased line providers on outages, degradation, or failover switching during the live market window

Maintain network segment segregation between trading systems, back-office, and general office traffic

Document all network configurations, topology changes, and incident resolutions accurately Trading Application Support Monitor MCX trading platform stability and application performance throughout the afternoon and evening session

Provide Level 1 and Level 2 support for trading terminals and the OMS/RMS connected to MCX — diagnose and resolve issues before they impact live orders

Collaborate directly with stock brokers and dealers on network and application issues during market hours — clear, calm, and fast communication is essential

Escalate unresolved issues to vendors or senior IT with full incident documentation to minimise resolution time

Manage pre-session checks before 2:00 PM:



confirm platform connectivity, terminal readiness, and network health

Support the CTCL / ODIN / Greeksoft platform configuration and troubleshoot session-level issues

Coordinate with MCX's exchange IT helpdesk on connectivity certifications and technical escalations BOD / EOD & Operational Close Execute Beginning of Day (BOD) checks for the MCX session: verify all systems, connections, and terminal logins are live before market open

Run End of Day (EOD) processes at close: settlement file generation, data backup, platform shutdown procedures, and exception logging

Ensure all EOD reports and settlement-related outputs are generated, verified, and filed before shift end

Maintain a daily shift log documenting incidents, resolutions, configuration changes, and any outstanding issues for handover Requirements & Skills Required Skills Networking fundamentals: IP addressing, DNS, DHCP, LAN/WAN configuration

Hands-on Cisco equipment experience: switches and routers, IOS CLI commands, basic troubleshooting

Leased line management: familiarity with dedicated internet and MPLS connectivity in a brokerage context

Trading application support: OMS / terminal troubleshooting, session management, connectivity issues

Calm and structured problem-solving under live market pressure — downtime during MCX session has direct financial consequences

Clear verbal and written communication for real-time broker coordination

1-4 years of IT support or network operations experience, ideally in a time-sensitive environment Good To Have Hands-on BOD / EOD process experience on Greeksoft back-office platform — this is a significant advantage

Prior working experience at a SEBI / FMC-registered stock broker or commodity broker

Familiarity with MCX exchange connectivity, CTCL certification process, or FIX/IBAPI protocols

CCNA certification or equivalent structured networking training

Experience with ODIN, NOW, or other NSE/MCX-certified trading platforms

Knowledge of commodity market structure — base metals, energy, agri contracts on MCX

Experience with network monitoring tools: PRTG, Nagios, or Zabbix Education B.E.



/ B.Tech (CS / IT / Electronics) or BCA / MCA / B.Sc IT with strong hands-on networking and support experience

Candidates from Surat engineering colleges (SVNIT, Nirma, DPIAICT) with internship or part time brokerage IT exposure are encouraged

CCNA or equivalent is a positive signal — practical ability matters more than the certificate alone What We Evaluate Strong Signals Has worked an evening or split shift before — understands what it means operationally and has no issues with the 2 PM to 11:30 PM schedule

Can describe a live trading connectivity incident they resolved under pressure — what the issue was, how they diagnosed it, and how long it took

Has touched Greeksoft BOD/EOD workflows, even partially — this is rare and valuable

Prior experience at a broker, sub-broker, or brokerage IT vendor — already understands the stakes of trading infrastructure

Can configure a Cisco switch or router from the CLI without looking up basic commands

Asks about MCX session timings, leased line redundancy, or failover during the interview — shows operational awareness Red Flags Has only done desktop / helpdesk support — no network or trading application ownership

Cannot work the 2 PM to 11:30 PM shift consistently — do not apply if this is not sustainable for you

Unfamiliar with what a leased line is or how it differs from standard broadband in a trading context

Escalates everything to vendors without attempting first-level diagnosis independently

No awareness of MCX, commodity markets, or what BOD/EOD means in a broking context

Communication under pressure is unclear or reactive — brokers need calm, direct status updates during incidents Interview Process Short, practical, and direct. We need to confirm shift alignment, network fundamentals, and trading infrastructure awareness. No trick questions. Round 1 — Async written screening: three scenario-based questions — a leased line failure during MCX session, a Greeksoft EOD issue, and a Cisco switch misconfiguration (48-hr turnaround)

Round 2 — 40-min technical interview with IT Lead: network fundamentals, past trading support work, Cisco CLI basics, and shift commitment confirmation

Round 3 — Practical assessment (in-person or remote): live troubleshooting walkthrough on a sample network or trading application scenario

Round 4 — 15-min final conversation with Operations Head: work style, reliability, long-term fit

📌 Trading Support Engineer — MCX (Surat)
🏢 StellarEdge Brokers
📍 Surat