Tower Lead - Cisco Application Centric Infrastructure (ACI)

Experience: Not Available to Not Available years

Location: Chennai, India

Skills: ITIL, Automation, Infrastructure architecture, Vendor management, People Management, Client Management, Technical architecture strategy, Security architecture, P&L; responsibility, Service Level Agreement (SLA) management, Employee retention, Training, Transformation initiatives, Consolidation, Virtualization

Job Summary

- Build and manage the offshore teams and direct all related People/ Process and Technology competencies.
- Formalize internal process to ramp-up expertise of resources
- Work with SDM on day to day operations.
- Manage client relationship at multiple levels of customer organization
- Manage service levels and go beyond contracted SLA and deliver value add
- Vendor management
- People Management and engagement (Attrition control).
- Lead in the technology selection and organizational build-up efforts
- Collaborate with Account management teams to qualify Business expansion opportunities.
- Identify and manage infrastructure technical standards that are relevant to our customer
- Produce and maintain the long term technical architecture strategy and roadmaps, in collaboration with customers and vendors.
- Secure infrastructure architecture compliance in HCL.
- Drive research activities, and keep updated on market trends.
- Infrastructure architecture quality assurance and making sure that EA certification is performed in deliveries
- Support the customer and co-workers with infrastructure architecture guidelines, frameworks, and also specific analysis and recommendations when needed.
- Work with IT Security and Compliance team to define the security architecture concept that can support customers.
- Support overall IT strategy with the relevant infrastructure architecture.
- Define and monitor the application of architectural and technological guidelines, in order to make sure applications and services are “designed for operations”
- Overall P&L; responsibility.
- Expansion of services to fill all gamut’s of infrastructure-increase breadth.
- Focus on project opportunities and transformation initiatives
- ITIL process definitions and implementation
- Automation in service delivery
- Resource management, Utilization and Billing
- Management reporting
- Conduct regular in depth service and process audits.
- Employee retention, motivation and training
- Focus on grooming people from L1 to L2, L2 to L3 within select timelines
- Value add to customer - YOY by working closely with the Transformation and
- Consulting group for Architecture gap assessment studies
- Implementation of new technologies
- Consolidation / Virtualization opportunities
- Reduce business impact of outages
- Cost savings through better solutions
- Enhance operational efficiencies
- Overall SLA management – Operation interaction with technologies Lead
- Overall Service Owner
- Overall Customer and Employee Satisfaction

Key Responsibilities

- Build and manage the offshore teams and direct all related People/ Process and Technology competencies.
- Formalize internal process to ramp-up expertise of resources
- Work with SDM on day to day operations.
- Manage client relationship at multiple levels of customer organization
- Manage service levels and go beyond contracted SLA and deliver value add
- Vendor management
- People Management and engagement (Attrition control).
- Lead in the technology selection and organizational build-up efforts
- Collaborate with Account management teams to qualify Business expansion opportunities.
- Identify and manage infrastructure technical standards that are relevant to our customer




- Produce and maintain the long term technical architecture strategy and roadmaps, in collaboration with customers and vendors.
- Secure infrastructure architecture compliance in HCL.
- Drive research activities, and keep updated on market trends.
- Infrastructure architecture quality assurance and making sure that EA certification is performed in deliveries
- Support the customer and co-workers with infrastructure architecture guidelines, frameworks, and also specific analysis and recommendations when needed.
- Work with IT Security and Compliance team to define the security architecture concept that can support customers.
- Support overall IT strategy with the relevant infrastructure architecture.
- Define and monitor the application of architectural and technological guidelines, in order to make sure applications and services are “designed for operations”
- Overall P&L; responsibility.
- Expansion of services to fill all gamut’s of infrastructure-increase breadth.
- Focus on project opportunities and transformation initiatives
- ITIL process definitions and implementation
- Automation in service delivery
- Resource management, Utilization and Billing
- Management reporting
- Conduct regular in depth service and process audits.
- Employee retention, motivation and training
- Focus on grooming people from L1 to L2, L2 to L3 within select timelines
- Value add to customer - YOY by working closely with the Transformation and
- Consulting group for Architecture gap assessment studies
- Implementation of new technologies
- Consolidation / Virtualization opportunities
- Reduce business impact of outages
- Cost savings through better solutions
- Enhance operational efficiencies
- Overall SLA management – Operation interaction with technologies Lead
- Overall Service Owner
- Overall Customer and Employee Satisfaction

Skill Requirements

- Build and manage the offshore teams and direct all related People/ Process and Technology competencies.
- Formalize internal process to ramp-up expertise of resources
- Work with SDM on day to day operations.
- Manage client relationship at multiple levels of customer organization
- Manage service levels and go beyond contracted SLA and deliver value add
- Vendor management
- People Management and engagement (Attrition control).
- Lead in the technology selection and organizational build-up efforts
- Collaborate with Account management teams to qualify Business expansion opportunities.
- Identify and manage infrastructure technical standards that are relevant to our customer
- Produce and maintain the long term technical architecture strategy and roadmaps, in collaboration with customers and vendors.
- Secure infrastructure architecture compliance in HCL.
- Drive research activities, and keep updated on market trends.
- Infrastructure architecture quality assurance and making sure that EA certification is performed in deliveries
- Support the customer and co-workers with infrastructure architecture guidelines, frameworks, and also specific analysis and recommendations when needed.
- Work with IT Security and Compliance team to define the security architecture concept that can support customers.
- Support overall IT strategy with the relevant infrastructure architecture.




- Define and monitor the application of architectural and technological guidelines, in order to make sure applications and services are “designed for operations”
- Overall P&L; responsibility.
- Expansion of services to fill all gamut’s of infrastructure-increase breadth.
- Focus on project opportunities and transformation initiatives
- ITIL process definitions and implementation
- Automation in service delivery
- Resource management, Utilization and Billing
- Management reporting
- Conduct regular in depth service and process audits.
- Employee retention, motivation and training
- Focus on grooming people from L1 to L2, L2 to L3 within select timelines
- Value add to customer - YOY by working closely with the Transformation and
- Consulting group for Architecture gap assessment studies
- Implementation of recent technologies
- Consolidation / Virtualization opportunities
- Reduce business impact of outages
- Cost savings through better solutions
- Enhance operational efficiencies
- Overall SLA management – Operation interaction with technologies Lead
- Overall Service Owner
- Overall Customer and Employee Satisfaction

Other Requirements

- Build and manage the offshore teams and direct all related People/ Process and Technology competencies.
- Formalize internal process to ramp-up expertise of resources
- Work with SDM on day to day operations.
- Manage client relationship at multiple levels of customer organization
- Manage service levels and go beyond contracted SLA and deliver value add
- Vendor management
- People Management and engagement (Attrition control).
- Lead in the technology selection and organizational build-up efforts
- Collaborate with Account management teams to qualify Business expansion opportunities.
- Identify and manage infrastructure technical standards that are relevant to our customer
- Produce and maintain the long term technical architecture strategy and roadmaps, in collaboration with customers and vendors.
- Secure infrastructure architecture compliance in HCL.
- Drive research activities, and keep updated on market trends.
- Infrastructure architecture quality assurance and making sure that EA certification is performed in deliveries
- Support the customer and co-workers with infrastructure architecture guidelines, frameworks, and also specific analysis and recommendations when needed.
- Work with IT Security and Compliance team to define the security architecture concept that can support customers.
- Support overall IT strategy with the relevant infrastructure architecture.
- Define and monitor the application of architectural and technological guidelines, in order to make sure applications and services are “designed for operations”
- Overall P&L; responsibility.
- Expansion of services to fill all gamut’s of infrastructure-increase breadth.
- Focus on project opportunities and transformation initiatives
- ITIL process definitions and implementation
- Automation in service delivery
- Resource management, Utilization and Billing
- Management reporting
- Conduct regular in depth service and process audits.
- Employee retention, motivation and training
- Focus on grooming people from L1 to L2, L2 to L3 within select timelines
- Value add to customer - YOY by working closely with the Transformation and
- Consulting group for Architecture gap assessment studies
- Implementation of new technologies
- Consolidation / Virtualization opportunities
- Reduce business impact of outages
- Cost savings through better solutions
- Enhance operational efficiencies
- Overall SLA management – Operation interaction with technologies Lead
- Overall Service Owner
- Overall Customer and Employee Satisfaction

📌 Tower Lead Cisco Application Centric Infrastructure (ACI) (India)
🏢 HCL Technologies
📍 India