Tower Lead - Azure & Cloud Security, Palo Alto Firewall

Experience: Not Available to Not Available years

Location: Lucknow, India

Skills: Azure Security, Palo Alto Technologies, Cloud Security, Azure Active Directory, Operational Processes, Service Management Frameworks, Problem-Solving, Crisis Management, Automation Strategies, Azure Security Engineer Associate, Palo Alto Networks Certified Network Security Engineer (PCNSE)

Job Summary The Tower Lead in Support & Operations plays a crucial role in managing escalations, adhering to service level agreements (SLAs), and ensuring operational efficiency through effective leadership. This position is responsible for driving revenue generation and implementing initiatives that enhance customer satisfaction and operational hygiene.

Key Responsibilities

1.

Generate

Tower-Level Revenue By Leveraging Azure Security And Palo Alto Technologies To Optimize Service Delivery And Client Engagement.

2.

Ensure Timely Closure Of All Escalations

And Crisis Management By Implementing Effective Processes Within Azure Active Directory And Cloud Security Frameworks, Adhering To Agreed Sla Norms.

3.

Oversee Operational Hygiene By Validating Reports





And Ensuring Service Offerings Align With The Statement Of Work (Sow) While Utilizing Azure Security Tools For Compliance And Security Measures.

4.

Promote Customer Satisfaction By Developing And

Implementing Recent Initiatives And Frameworks That Enhance Service Quality And Responsiveness Using Best Practices In Cloud Security.

5.

Drive The Profit Improvement

Plan (Pip) By Identifying Opportunities For Automation And Initiating Self-Driven Projects That Improve Operational Efficiency And Cost-Effectiveness.

Skill Requirements

1.

Proficient In Azure Security And Palo

Alto Technologies.

2.

Strong Understanding Of Cloud Security And

Azure Active Directory.

3.

Familiarity With Operational Processes And Service

Management Frameworks.

4.

Excellent

Problem-Solving And Crisis Management Skills.

5.

Ability To Implement Automation Strategies To

Enhance Operational Efficiency.

Other Requirements

1.

Optional But Valuable Certifications: Azure Security Engineer Associate, Palo Alto Networks Certified Network Security Engineer (Pcnse)

📌 Tower Lead Azure & Cloud Security, Palo Alto Firewall (India)
🏢 HCL Technologies
📍 India