- Jobs4fresher Team

- January 2, 2024

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Thomson Reuters Off Campus Drive:

-

Thomson Reuters is hiring candidates for the role of Billing Associate / Audit Desk Representative for the Hyderabad/Mumbai, India locations. The complete details about Thomson Reuters Off Campus Drive are as follows.

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Company Name:- Thomson Reuters

Discover more

Resume

Labor &

- Employment Law

Job Listings

Job Position:- Billing Associate / Audit Desk Representative

Job Locations:- Hyderabad/Mumbai, India

Salary Package:- As per Company Standards

Job Category

-

- Accounting / Finance Careers

- Sales &
- Professional Services Careers

Job Type:- Full time – Hybrid

Required Qualifications &

- Skills:-

- Graduate/Post Graduate in Accounting with 1 years of relevant experience

- Necessary industry experience & associated number of years of experience

- Good problem-solving skills, written and verbal communication skills.

- Proven ability to form strong customer relationships, an understanding of customer focus and service delivery

- Good knowledge of MS Office and ERP (applicable AR systems)

- Experience in Portal uploads like Ariba,Coupa

- Must possess and demonstrate exceptional organizational and communications skill.

- Should be comfortable with Night shifts

&

- Responsibilities:-

For Billing Associate

- Billing operations knowing of SAP, salesforce, service now ticketing tool, and billing portals ,know how of Professional services processing will be an advantage.

- Obtain information required to process order (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts)

- Have a good knowledge on multiple portals uploads like (Ariba,Coupa).

- Verify equipment needs, communication requirements and general client needs, making sure to provide timeframes and set client expectations accordingly

- Escalate all delays to internal departments where interaction is required.

- Implement release of billing for all services and charges

- Account Maintenance: Maintain accurate client site billing & location details, and contact/user records on internal systems

- Establish key client relationships in order to facilitate improved administration and customer satisfaction

- Manage and resolve external & internal queries relating to Invoice issues, client account
- information/permissions, and compliance issues

- Assist clients with Data Access Declarations and Access Statements

- Liaise with sales and clients for issues relating to customer administration issues Act asmentor/coach to new hires and existing staff as required

- Project Management

- Establish communication between internal and external groups – Provide timeline and set expectations

- Coordinate with internal teams and solve the customer billing issues.

- Consult with product teams, trainers, and systems support to identify service-impacting issues

- Contribute to new process releases and system enhancements by providing insight and performing tests

- Work with Sales and Client to identify time-saving and cost-saving opportunities where needed

For Audit Desk Representative

- Responsible for working with financial institutions and other responders managing aging of confirmation requests.

- Liaison with the Firm sales team on urgent requests that have been raised.

- Work alongside the Responder (firm) sales team to add users, supervisors, initiate confirmation reque,



and improve communications within the financial institutions.

- Respond to customer inquiries via phone, email and chat, etc.

- May respond to inquiries regarding a specific or more complex product or a specific customer (based on customer size or revenue tied to customer)

- Inquiries will vary but typically include address changes, account changes/updates, order status, product feedback, password assistance, billing inquiry, etc.

- Ensure each customer contact is handled in a manner consistent with the Thomson Reuters brand and values to maintain customer satisfaction and retention.

- Uses analysis along with policies and procedures to resolve customer issues. Interpret customer contract and assess downstream impact to mitigate any recurring issues.

- Identify prospects for additional products and services; send leads to appropriate sales representatives.

- May assist field representatives in account maintenance.

- Log and classify al calls and request for assistance in the call tracking database.

- Filter and escalate inquiries as appropriate.

- Apply active listening skills to diffuse a potentially tense customer interaction.

- May include some order processing duties.

Thomson Reuters Off Campus Drive Application Process:-

Apply In Below Link For Billing Associate, Apply Link:

- Click Here To Apply

(Apply before the link expires)

For Audit Desk Representative, Apply Link:

- Click Here To Apply (Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

Join Our Telegram Group (40000 members):

- Click Here To Join

Follow Us On Instagram For Off-Campus Drive Updates

Apply For Other Off-Campus Jobs

Off-Campus Jobs Apply Link Paytm Click here Indovance Click here Cognizant Click here Testbook Click here Ericsson Click here

Top MNCs Hiring ( 100 Job Openings) , Upload Your Resume ?

Discover more

Recruitment &

- Staffing

Time &

- Calendars

Resumes &

- Portfolios

Thomson Reuters Off Campus Drive:

-

Thomson Reuters is hiring candidates for the role of Billing Associate / Audit Desk Representative for the Hyderabad/Mumbai, India locations. The complete details about Thomson Reuters Off Campus Drive are as follows.

??? ????? ????????? ???????? ???????- ??? ?????? ?? ??? ???'?

Company Name:- Thomson Reuters

Discover more

Resume

Labor &

- Employment Law

Job Listings

Job Position:- Billing Associate / Audit Desk Representative

Job Locations:- Hyderabad/Mumbai, India

Salary Package:- As per Company Standards

Job Category

-

- Accounting / Finance Careers

- Sales &
- Qualified Services Careers

Job Type:- Full time – Hybrid

Required Qualifications &

- Skills:-

- Graduate/Post Graduate in Accounting with 1 years of relevant experience

- Necessary industry experience & associated number of years of experience

- Good problem-solving skills, written and verbal communication skills.

- Proven ability to form strong customer relationships, an understanding of customer focus and service delivery

- Good knowledge of MS Office and ERP (applicable AR systems)

- Experience in Portal uploads like Ariba,Coupa

- Must possess and demonstrate exceptional organizational and communications skill.

- Should be comfortable with Night shifts

&

- Responsibilities:-

For Billing Associate

- Billing operations knowing of SAP, salesforce, service now ticketing tool, and billing portals ,know how of Professional services processing will be an advantage.





- Obtain information required to process order (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts)

- Have a good knowledge on multiple portals uploads like (Ariba,Coupa).

- Verify equipment needs, communication requirements and general client needs, making sure to provide timeframes and set client expectations accordingly

- Escalate all delays to internal departments where interaction is required.

- Implement release of billing for all services and charges

- Account Maintenance: Maintain accurate client site billing & location details, and contact/user records on internal systems

- Establish key client relationships in order to facilitate improved administration and customer satisfaction

- Manage and resolve external & internal queries relating to Invoice issues, client account
- information/permissions, and compliance issues

- Assist clients with Data Access Declarations and Access Statements

- Liaise with sales and clients for issues relating to customer administration issues Act asmentor/coach to new hires and existing staff as required

- Project Management

- Establish communication between internal and external groups – Provide timeline and set expectations

- Coordinate with internal teams and solve the customer billing issues.

- Consult with product teams, trainers, and systems support to identify service-impacting issues

- Contribute to new process releases and system enhancements by providing insight and performing tests

- Work with Sales and Client to identify time-saving and cost-saving opportunities where needed

For Audit Desk Representative

- Responsible for working with financial institutions and other responders managing aging of confirmation requests.

- Liaison with the Firm sales team on urgent requests that have been raised.

- Work alongside the Responder (firm) sales team to add users, supervisors, initiate confirmation reque, and improve communications within the financial institutions.

- Respond to customer inquiries via phone, email and chat, etc.

- May respond to inquiries regarding a specific or more complex product or a specific customer (based on customer size or revenue tied to customer)

- Inquiries will vary but typically include address changes, account changes/updates, order status, product feedback, password assistance, billing inquiry, etc.

- Ensure each customer contact is handled in a manner consistent with the Thomson Reuters brand and values to maintain customer satisfaction and retention.

- Uses analysis along with policies and procedures to resolve customer issues. Interpret customer contract and assess downstream impact to mitigate any recurring issues.

- Identify prospects for additional products and services; send leads to appropriate sales representatives.

- May assist field representatives in account maintenance.

- Log and classify al calls and request for assistance in the call tracking database.

- Filter and escalate inquiries as appropriate.

- Apply active listening skills to diffuse a potentially tense customer interaction.

- May include some order processing duties.

Thomson Reuters Off Campus Drive Application Process:-

Apply In Below Link For Billing Associate, Apply Link:

- Click Here To Apply

(Apply before the link expires)

For Audit Desk Representative, Apply Link:

- Click Here To Apply (Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

Join Our Telegram Group (40000 members):

- Click Here To Join

Follow Us On Instagram For Off-Campus Drive Updates

Apply For Other Off-Campus Jobs

Off-Campus Jobs Apply Link Paytm Click here Indovance Click here Cognizant Click here Testbook Click here Ericsson Click here

Top MNCs Hiring ( 100 Job Openings) , Upload Your Resume ?

📌 Thomson Reuters Off Campus Drive | Associate – Work From Home (Hyderabad)
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