Educational Requirements

- Bachelor of Engineering

Responsibilities

- Manage and drive ITIL processes including Incident, Problem, Change, and Service Request Management.

- Oversee change and deployment activities across non-production and production environments.

- Support cloud platforms (PCF, Azure, Oracle Cloud) including environment setup, user access, and troubleshooting.

- Ensure smooth functioning of SaaS platforms (Salesforce, Oracle, etc.) through configuration and ongoing maintenance.

- Utilize APM and monitoring tools (Dynatrace, AppDynamics, Splunk, etc.) for environment health tracking.

- Enable automation for environment health checks using tools like Selenium.

- Collaborate with stakeholders to ensure effective usage of test environments and resolve issues proactively.

- Lead and mentor teams to drive delivery excellence and continuous improvement.

Additional Responsibilities

- Good to have skills: ITIL,



Non-Prod Env support + APM tools like Splunk, AppD, Dynatrace

- Location: Bangalore, Pune, Hyderabad, Chennai, TVM, Indore, Nagpur, MLR, MYS, Noida, BBSR, Kolkata, Coimbatore, Hubli

Technical and Qualified Requirements

- Hands-on experience with ITSM tools (ServiceNow, Remedy, JIRA)

- Strong understanding of DevOps pipeline integration and SDLC/STLC processes

- Experience with orchestration tools (Plutora, Enov8, etc.)

- Proven ability to manage multiple stakeholders and lead technical teams

Preferred Skills

- Technology- >Architecture- >Architecture - ITIL

- Technology- >Infra_ToolAdministration-Others- >Splunk Admin

- Technology- >Infra_ToolAdministration-PerformanceManagement- >Dynatrace

- Technology- >Infra_ToolAdministration-ITSM- >ServiceNow-APM

📌 TEMS Consultant (Bengaluru)
🏢 Infosys
📍 Bengaluru