We are looking for an experienced Telecaller (E-commerce) with prior experience in handling customers, vendors, and seller onboarding for an e-commerce platform. The ideal candidate should possess excellent communication skills, a customer-focused approach, and the ability to achieve calling and onboarding targets.
Key Responsibilities
· Handle inbound and outbound calls with customers and vendors.
· Resolve customer queries related to products, orders, returns, cancellations, and support requests.
· Contact potential vendors and onboard them onto the platform.
· Explain platform features, policies, and onboarding process.
· Build relationships with customers and vendors.
· Follow up with leads for successful vendor registration.
· Coordinate with internal teams.
· Maintain CRM records.
· Achieve calling and onboarding targets.
Required Skills & Qualifications
· 2–3 years of Telecalling/Customer Support experience.
· Mandatory e-commerce or marketplace experience.
· Vendor onboarding and seller support experience.
· Excellent Hindi & English communication.
· Knowledge of MS Office and CRM.
· Ability to work under targets.
Benefits
· Salary: ₹15,000 – ₹20,000 per month
· Performance-based incentives
· Career growth opportunities
· Professional work setting
How to Apply
Interested candidates with relevant E-commerce Telecalling or Customer Support experience can share their updated resume.