Company Description TheWireMonster is a focused digital marketing agency that works with a limited number of clients to deliver high-quality, tailored solutions. Team members are trained to become experts and typically handle only a few projects at a time, allowing deep attention to each client’s needs. The company builds close relationships with clients to design marketing strategies that address their most pressing social media and online marketing challenges.

TheWireMonster emphasizes best practices, innovation, and transparency, providing clear reporting and ongoing guidance so clients understand the impact and value of their campaigns.

Role Description The Telecaller role at TheWireMonster is a full time, on-site as well as remote position based in Mohali. The Telecaller will make outbound and receive inbound calls to connect with prospective and existing clients, explain services, and support campaign-related communication. Daily responsibilities include maintaining call logs, updating client records, following scripts and guidelines, and scheduling follow-up calls or meetings.

The role also involves gathering information about client needs, addressing basic inquiries,



and coordinating with internal teams to ensure smooth communication and support. The Telecaller is expected to maintain a professional tone, meet call targets, and contribute to a positive client experience.

Qualifications

Candidates should possess strong verbal communication skills, explicit telephone etiquette, and active listening abilities, both in Hindi and English.

Candidates should possess basic sales and customer service skills, including persuasion, relationship building, and handling objections.

Candidates should possess data entry and record-keeping skills, with the ability to accurately update CRM or call logs.

Candidates should possess time management and organizational skills to manage call volumes and follow-up schedules effectively.

Relevant skills such as proficiency in English and local languages, familiarity with basic computer applications, and comfort with using phone systems are beneficial.

A high school diploma or equivalent is preferred; prior experience in telecalling, customer support, or inside sales is an advantage but not mandatory.

📌 Telecaller (India)
🏢 TheWireMonster
📍 India