- Answer incoming calls from patients and visitors professionally.
- Schedule, reschedule, and cancel doctor appointments.
- Make outbound calls for appointment confirmations, follow-ups, and health check-up reminders.
- Provide accurate information about doctors, departments, hospital services, and timings.
- Handle patient inquiries and resolve basic concerns or direct them to the appropriate department.
- Maintain patient records and update information in the hospital management system.
- Coordinate with doctors, nurses, and front office staff to ensure smooth patient services.
- Record and escalate patient feedback or complaints when necessary.
- Achieve daily call handling and service quality targets while maintaining confidentiality.
Required Skills
- Excellent verbal communication skills.
- Good telephone etiquette and customer service skills.
- Basic computer knowledge (MS Office, email, hospital software).
- Ability to multitask and work under pressure.
- Fluency in the local language and English/Hindi (as required).
Qualifications
- Graduate (preferred).
- Experience in telecalling, customer service, or healthcare is an advantage.