Customer Calling Make outbound calls to prospective and existing customers from the provided database. Attend inbound calls professionally and respond to customer inquiries. Explain products, services, offers, or programs clearly and effectively. Build rapport with customers and maintain positive relationships. Lead Generation & Follow-up Generate qualified leads through telecalling activities. Follow up with prospective customers to convert inquiries into business opportunities. Schedule appointments, meetings, or site visits for the sales team where applicable. Maintain regular follow-up with interested prospects until closure.

Customer Support

Resolve basic customer queries and escalate complex issues to the appropriate department. Provide accurate information regarding products, pricing, processes, and services. Ensure a positive customer experience during every interaction.

Data Management

Maintain accurate records of customer interactions, inquiries, and follow-up activities in the CRM or database.



Update customer information regularly. Prepare daily call reports and activity summaries.

Target Achievement

Meet daily, weekly, and monthly call and conversion targets. Achieve lead generation and appointment scheduling goals. Contribute to team sales and customer acquisition objectives.

Coordination

Coordinate with sales, marketing, operations, or admissions teams to ensure timely customer support. Share customer feedback and market insights with management.

Requirements

0–3 years of experience in telecalling, customer support, telesales, or a related role. Experience using CRM software is an advantage.

Qualifications

Bachelor's degree or Diploma in any discipline. Freshers with excellent communication skills may apply. Prior experience in telecalling, telesales, customer service, or inside sales is preferred.

📌 Tele Caller - Pre Sales (Surat)
🏢 TestHiring
📍 Surat