Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : VMware Workspace ONE Good to have skills : NA Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine to analyze and resolve issues efficiently, ensuring minimal disruption to business activities.

Roles & Responsibilities:



Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Assist in monitoring system performance and proactively identify potential issues.

Support junior team members by sharing knowledge and providing guidance.

Qualified & Technical Skills: Must To Have Skills: Proficiency in VMware Workspace ONE.

Experience with virtualization technologies and endpoint management solutions.

Strong problem-solving skills with the ability to analyze complex technical issues.

Familiarity with incident management and change management processes.

Ability to collaborate effectively with vendors and cross-functional teams.

Additional Information: The candidate should have minimum 2 years of experience in VMware Workspace ONE.

This position is based at our PDC3C - SEZ location.

A 15 years full time education is required.

📌 Technology Support Engineer (Pune)
🏢 Accenture in India
📍 Pune