We are looking for a self-starting, detail-oriented, experienced Technical Writer to join our SaaS documentation team and help us on our mission to provide our users the information they need to be successful in real time. To accomplish this, we create online IT administrator docs and KB-style articles, as well as in-app labels and messages.

In the process of creating content for our SaaS identity management customers, you ll work with members of several other teams: Product Management, Engineering, UX/UI design, DevOps, QA, Professional Services and Support in a dynamic, continuous delivery deployment environment. You ll need to be willing to dig for answers sometimes.

Responsibilities

- Work closely with other Tech Writers and Project Managers on scope, sizing, and priority of tasks to ensure timely delivery of all documentation products
- Test documentation prior to publishing, and maintain it as needed
- Meet the dynamic timelines of product documentation written for continuous deployment
- Collaborate closely with other writers to edit shared content and integrate new content




- Work with PM and beta customers on beta documentation and related enablement content

Requirements

- 2+ years of professional writing experience, backed by a degree in English or a related field
- Experience writing content for non-technical & technical audiences, such as IT administrators
- Excellent collaboration & communication skills (both verbal and written)
- Proven ability to research and experiment with unfamiliar subject matter
- Ability to work in a energetic and rapidly changing environment

Preferred Skills & Experience

- Professional writing experience on a SaaS product
- Familiarity with content strategy, SEO, and information architecture
- HTML (or other markup language) and CSS for online delivery
- Understanding of identity management, governance and compliance
- Agile methodologies & using issue tracking tools

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Technical Writer (Pune)
🏢 Sailpoint Technologies
📍 Pune