Technical Support Specialist I

Experience: Not Available to 25 years

Location: Dayton, OH

Skills: computer hardware, computer software, hardware installation, software installation, software monitoring tools, backup procedures, problem-solving, organizational skills, A+

About our Team

Our team provides frontline technology support to ensure colleagues can work efficiently and effectively. We collaborate closely, share knowledge, and focus on delivering reliable, responsive desktop and infrastructure support across the business.

About the Role

This is an entry-level IT support role focused on providing technical assistance to end users under supervision. You will help install, configure, and troubleshoot desktop systems, workstations, and basic network issues, while developing practical skills across a range of technologies.

Responsibilities

Support the resolution of end-user desktop issues, including hardware, software, and printer configuration

Install software, hardware peripherals, and support desktop upgrades and rollouts

Perform daily backup procedures and follow established support processes

Liaise with third-party software and hardware vendors to support issue resolution

Monitor and troubleshoot IT infrastructure issues using software and hardware monitoring tools

Provide technical setup and on-site support at selected trade shows, including periodic travel

Assist with troubleshooting across hardware, software, telecommunications, and business applications

Carry out other related duties as assigned

Requirements

Foundational knowledge of computer hardware and software gained through education, certification, or equivalent work experience

Experience or familiarity with hardware and software installation and troubleshooting

Basic understanding of software monitoring tools and backup procedures

Strong problem-solving and organizational skills

Ability to work effectively with guidance and follow documented processes





Willingness to travel up to 25% as required

Technology certifications such as A+ are beneficial

Work in a Way That Works for You

We promote flexible and inclusive ways of working that help you balance professional and personal commitments, while meeting role and business needs.

Working Pattern

This role follows a standard working pattern, with flexibility depending on business requirements and scheduled support activities.

About the Business

LNLP delivers trusted information, analytics, and technology solutions that help professionals make informed decisions. We combine deep domain expertise with cutting-edge tools to support customers across legal, regulatory, and business environments.

U.S.

National Base Pay Range: $44,500 - $74,100. Geographic differentials may apply in some locations to better reflect local market rates.

This job is eligible for an annual incentive bonus.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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