We are looking for a

Technical Support Specialist to provide frontline support to our customers, ensuring smooth resolution of technical issues and delivering an exceptional client experience. The ideal candidate will be proactive, detail-oriented, and comfortable troubleshooting across software, systems, and user environments.

Key Responsibilities

- Act as the first point of contact for customer technical queries via email, chat, or phone.

- Diagnose, troubleshoot, and resolve hardware, software, and network-related issues.

- Escalate complex problems to higher-level support teams while maintaining ownership of cases.

- Document issues, resolutions, and best practices in the knowledge base.

- Guide users through step-by-step solutions and provide product usage support.

- Collaborate with engineering and product teams to identify and resolve recurring technical challenges.

- Monitor system alerts and proactively address potential issues.

- Ensure SLA adherence, timely response,



and customer satisfaction on all support tickets.

Requirements

- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).

- 1–3 years of experience in technical support, IT helpdesk, or a similar role.

- Solid knowledge of operating systems (Windows, macOS, Linux), networking fundamentals, and common troubleshooting practices.

- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk, Freshdesk).

- Familiarity with remote desktop tools and cloud applications.

- Excellent problem-solving, analytical, and communication skills.

- Ability to work independently, prioritize tasks, and thrive in a fast-paced environment.

Preferred Skills

- Basic scripting knowledge (Python, Bash, PowerShell) is a plus.

- Experience with SaaS applications or enterprise software.

📌 Technical Support Specialist (India)
🏢 CareerXperts Consulting
📍 India