We are looking for a proactive and customer-focused Technical Support Specialist to provide technical support to users by resolving hardware, software, and network-related issues. In this role, you will be the first point of contact for IT support requests, helping users troubleshoot technical problems while ensuring a smooth and productive support experience.

This position is ideal for individuals who enjoy solving technical challenges, assisting others, and building a career in information technology.

Responsibilities

Respond to IT support requests through phone, email, chat, or ticketing systems.

Diagnose and troubleshoot hardware, software, operating system, and network issues.

Install, configure, and maintain computers, printers, and peripheral devices.

Assist users with password resets, account access, and software installations.

Document support requests, troubleshooting steps, and resolutions in the help desk system.

Escalate complex technical issues to higher-level IT support teams when necessary.

Monitor support tickets to ensure timely resolution and customer satisfaction.

Perform routine system updates and basic maintenance tasks.

Assist with setting up workstations and supporting remote employees.

Maintain accurate IT documentation and knowledge base articles.

Requirements

High school diploma or equivalent; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is a plus.

0–2 years of experience in IT support, technical support,



or help desk roles (internships are welcome).

Basic understanding of Windows, macOS, and common computer hardware.

Familiarity with Microsoft Office, Google Workspace, and web browsers.

Basic knowledge of networking concepts such as TCP/IP, Wi-Fi, DNS, and VPN.

Strong troubleshooting and problem-solving skills.

Excellent communication and customer service abilities.

Ability to prioritize multiple support requests effectively.

Reliable internet connection and ability to work remotely.

Willingness to learn new technologies and support tools.

Preferred Skills

Experience with help desk or ticketing systems such as Zendesk, Freshservice, Jira Service Management, or ServiceNow.

Basic knowledge of Active Directory, Microsoft 365, or Azure Active Directory.

Familiarity with remote desktop support tools.

Understanding of cybersecurity best practices and endpoint security.

Knowledge of basic scripting (PowerShell or Bash) is a plus.

IT certifications such as CompTIA A+, Google IT Support, or Microsoft certifications are an advantage.

Benefits

Fully remote work opportunity.

Paid onboarding and technical training.

Flexible work schedule.

Career growth and advancement opportunities.

Access to learning resources and certification programs.

Collaborative and supportive team environment.

Paid time off and company-recognized holidays (subject to eligibility).

Employee wellness and assistance programs (where applicable).

📌 Technical Support Specialist (India)
🏢 Data Eminence
📍 India