- Provide technical support to customers via phone, email, or chat.
- Troubleshoot and resolve technical issues efficiently.
- Collaborate with internal teams to resolve complex technical issues.
- Develop and maintain technical documentation and knowledge base articles.
- Analyze customer feedback and suggest improvements to processes and procedures.
- Participate in training and development programs to enhance technical skills.

Job Requirements

- Strong understanding of technical support principles and practices.
- Excellent communication and problem-solving skills.
- Ability to work in a quick-paced environment and meet deadlines.
- Strong analytical and troubleshooting skills.
- Experience with technical support tools and software.
- Ability to collaborate effectively with cross-functional teams.
- Company name: Testsigma Inc.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Technical Support Engineer - US Shift (Bengaluru)
🏢 testsigma
📍 Bengaluru