Job Category: FMS Job Type: Full Time Job Location: Mumbai Description Troubleshooting & fixing desktop / laptop OS, e-mail client, printer / scanner, print queue related L2 level issues

Creating OS images to reduce the OS deployment time

Problem solving Capability in IBM, HP and Dell and other vendors laptop/ desktop/ Printer Hardware

Escalation handling

Desktop /Laptop Inventory management

Coordinating with Asset tracker for maintenance of Asset Management

Mentoring FMSs teams unresolved issues

Leading the FMS Team in absence of Team Leader

Ability to quickly analyze & diagnose technical problems

Independently generates solutions based on analytical, technical skills and business knowledge Mentor and train other team members

Problem determination and resolution within SLA’s

Should be able to Perform Root Cause Analysis for the incidents Handle technical escalations





Ability to acquire; new skills & keep them updated

Work with Local & Global Teams

Proactive and clear communication skills

Quality and Process Knowledge

Should be good in client communication skills

Experience in the IT support desk tools will be added advantage Qualification A formal degree is not required; candidates may be degree-holders or self-taught.

Robust reading, writing, and communication skills are required.

Experience 3-4 years Salary As per industry standard No Of Positions 01 Apply for this position Full Name Email Phone Bio Upload CV/Resume Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website.

📌 Technical Support Engineer (Mumbai)
🏢 Sujata Computers
📍 Mumbai