Company Description SATO ARGOX India is part of the global SATO Group, a leading provider of Auto-ID solutions that connect people, goods, and information. From its headquarters in Gurgaon, Haryana, SATO India delivers end-to-end RFID and barcode solutions across the country, serving industries such as government, retail, manufacturing, automotive, and healthcare.

The company works closely with key AIDC partners to streamline operations, empower workforces, and support customers in reducing their environmental impact. ARGOX, founded in 1996 and merged into the SATO Group in 2012, focuses on promoting Auto-ID solutions in emerging markets and contributing to a more sustainable world. SATO ARGOX India has integrated its operations to offer comprehensive solutions from a single source for customers throughout India.

Role Description The Technical Support Engineer role is a full-time, on-site position based in Mumbai. The individual in this role will provide technical support for Auto-ID solutions, including RFID and barcode systems, by diagnosing and resolving hardware and software issues for customers and internal teams. Day-to-day responsibilities include troubleshooting system errors, responding to support tickets and inquiries, and guiding customers through step-by-step solutions.

The Technical Support

Engineer will collaborate with sales and implementation teams to support product deployments, conduct testing,



and document technical issues and resolutions. The role also involves maintaining accurate service records, contributing to knowledge base materials, and ensuring a high standard of customer service and timely issue resolution.

Qualifications

- Candidates should possess strong Technical Support and Troubleshooting skills for hardware, software, and network-related issues.
- Candidates should possess solid Analytical Skills to diagnose problems, interpret logs, and propose effective solutions.
- Candidates should possess Customer Support and Customer Service skills to communicate clearly, manage expectations, and handle inquiries professionally.
- Candidates should possess familiarity with Auto-ID, RFID, and barcode technologies or related industrial/IT systems.
- Candidates should possess valuable written and verbal communication skills in English and local languages, with the ability to create clear documentation.
- Relevant technical qualification such as a diploma or degree in Engineering, Information Technology, Computer Science, or a related field is preferred.
- Experience in field service, on-site technical support, or working with enterprise customers in manufacturing, retail, or similar sectors is an advantage.
- Ability to work independently, manage multiple cases, and travel to customer sites within the region when required.

📌 Technical Support Engineer (Mumbai)
🏢 SATO ARGOX India
📍 Mumbai