Power Critical Intelligence That Protects Organizations Worldwide

Power technology that keeps the world's leading organizations informed and protected. The Technical Support Engineer ensures mission-critical AI intelligence platforms operate seamlessly, enabling customers to respond faster to emerging risks. Build a long-term global career with Emapta, gain exposure to world-class innovation, and experience the top 1% workplace designed for ambitious professionals seeking meaningful growth and lasting impact.

Snapshot

- Employment Type: Full-time
- Work Setup: Work From Home, India
- Shift: Rotating Schedule, Consecutive Off

Benefits

- Competitive package
- Medical life insurance
- Work from home arrangement
- Standard government and Emapta benefits
- Well-equipped, modern, and accessible offices
- Employee engagement initiatives
- Mentorship and exposure to global leaders and teams
- Diverse, inclusive, and supportive culture
- Transparent performance management
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)

Qualifications

Skills and Experience

- 1 to 3 years of experience in IT, technical support, or a related technical role
- Proven ability to troubleshoot technical issues independently across unfamiliar systems
- Strong written English communication skills with a professional, client-facing approach
- Experience supporting API troubleshooting and integration issues
- Proficiency with ticketing and productivity tools such as Salesforce, Zendesk, Jira, Google Workspace, or Slack

Ideal Backgrounds

- Experience with IT security or Identity and Access Management (IAM), including Single Sign-On (SSO), authentication systems, and user access management
- Understanding of Tier 1-2 network engineering, including network infrastructure, firewalls, proxies, DNS, and corporate IT environments supporting SaaS platforms
- Familiarity with cybersecurity tools and workflows, including SIEM platforms, threat intelligence solutions, and security integrations




- Experience with web development or web support, including troubleshooting browser-level issues, inspecting network requests, and supporting API integrations
- Familiarity with database administration, including reading or writing basic queries for data lookup and log analysis

What We Are Looking For

- Strong troubleshooting mindset with the ability to solve unfamiliar technical problems across multiple technologies
- Intellectual curiosity with the initiative to investigate issues and identify effective solutions
- Adaptability and versatility to support a broad range of technologies rather than a highly specialized domain

Schedule

- Availability to work assigned rotating shifts, including weekends and on-call rotations, based on business requirements

Responsibilities

- Configure and deploy Single Sign-On (SSO) integrations across enterprise identity provider environments
- Troubleshoot authentication failures, login issues, platform access problems, and browser-related incidents
- Debug alert delivery failures across email, mobile, webhook, and API channels
- Diagnose and resolve customer environment issues involving network, firewall, proxy, and DNS configurations
- Troubleshoot API issues and support customer integrations
- Analyze logs and system data to identify patterns, determine root causes, and resolve technical issues

Join the Top 1% Talent. A Better Career. A Better Life.

Join us at Emapta, and let your skilled journey flourish in the heart of India's vibrant culture!

Recognized as one of Asia's rising tech and outsourcing destinations, we offer a wealth of opportunities to showcase your talent to the world. At Emapta, we connect you with global clients, giving you international exposure without leaving the comfort of your home country. With over 1,200 international clients and a decade of proven success, we provide a strong foundation for your career growth.

Here, innovation, collaboration, and continuous learning are part of everyday life, and work-life balance is more than just a promise-it's a reality.

#EmaptaEra #EmaptaIndia

📌 Technical Support Engineer (Coimbatore)
🏢 Emapta Global
📍 Coimbatore