Role & responsibilities

- Provide remote technical support (phone, email, remote desktop) to customers and dealers for Dcode barcode scanners, label printers, receipt printers, mobile printers, and POS devices

- Diagnose and troubleshoot hardware, firmware, driver, and connectivity issues (USB, serial, Bluetooth, Wi-Fi, Ethernet)

- Guide customers through installation, configuration, and calibration of printers and scanners

- Handle repair and RMA cases identify faulty components, coordinate repair/replacement, and track turnaround

- Support after-sales queries related to warranty, AMC, consumables (ribbons, labels), and spare parts

- Visit customer sites when remote resolution isn't possible — for installation, repair, or escalated technical issues

- Maintain service logs, complaint tickets, and repair records; ensure timely closure per SLA

- Liaise with the service/repair team and OEM support (for imported hardware) on unresolved technical issues

- Prepare basic troubleshooting documentation/FAQs to reduce repeat queries





- Train customers/dealers on product usage and basic maintenance when needed

Preferred candidate profile

- Diploma/B.Tech in Electronics, Electrical, or Computer Science (or equivalent hands-on experience)

- Prior experience supporting barcode scanners, printers (thermal/label/receipt), or similar hardware/POS devices strongly preferred

- Comfortable with basic electronics troubleshooting (PCB-level understanding is a plus, not mandatory)

- Familiarity with printer drivers, label design software (e.g., BarTender, or similar), and basic networking (IP, USB, Bluetooth setup)

- Good communication skills — able to explain technical steps clearly to non-technical customers over phone/remote sessions

- Willingness to travel locally/regionally for on-site visits when required

- Patient, customer-first attitude with robust problem-solving skills

- Two-wheeler/valid driving license preferred for local field visits

📌 Technical Support Engineer (Ahmedabad)
🏢 DCode
📍 Ahmedabad