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Contact Us Contact Us Technical Support Analyst We value staff who want to do the right thing, who are persistent and dedicated to solving problems, and who put the client first. StrataDefense has an immediate opening for a Technical Support Analyst to join our technical support team.
The Technical Support
Analyst is an entry level position and acts as the frontline of support for our clients. This is a 100% in-office position, located in Wausau, with the potential for hybrid-remote in the future. To apply for this position, please send your resume to
[email protected].
Job Duties The Technical Support Analyst is an entry level position and acts as the frontline of support for our clients. Answer incoming support phone calls and triage current support tickets
Handle incoming support requests such as:
Reset user passwords and unlock user accounts
Setup and disable user and email accounts
Setup and image customer workstations
Perform basic software and hardware installation and configuration
Resolve basic application, workstation, and server tickets
Complete project work as assigned
Contribute to team knowledge base
Report time accurately and completely. Operate under the leadership of the team lead or supervisor
Assist other team members as needed General Requirements People Successful In This Role Are Detail-oriented
Capable of communicating with non-technical clients effectively
Able to perform under pressure and handle multiple tasks simultaneously
Committed to high quality work, done on time
Exceptional at solving problems Education And Experience Requirements Associates Degree in Networking, Computer Support, or Application Development or 1 year on the job experience in a similar role strongly recommended. Will train the right candidate.
Other Requirements
This position requires working some evenings and weekends as needed. AAP / EEO Statement StrataDefense, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Services
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Contact Us
(715) 842-7665
[email protected]
8400 Highland Dr. Wausau, Wisconsin 54401
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📌 Technical Support Analyst (Vijayawada)
🏢 Quadvergent
📍 Vijayawada