The Technician Supervisor will oversee technical operations and spare parts management for Television after-sales service. This role ensures efficient troubleshooting, repair support, inventory planning, and service quality improvement to enhance customer satisfaction and operational excellence. Responsibilities

Technical Support: Provide guidance to ASC/ASP teams on TV troubleshooting, repair processes, firmware upgrades, and issue resolution.

Spare Parts Management: Plan, forecast, and manage spare parts inventory to ensure stock availability for after-sales service.

Hardware & Software Expertise: Apply solid technical knowledge of LED, LCD, QLED, and Google TV systems for repair and maintenance.

Warranty Analysis: Investigate warranty failures, identify root causes, and coordinate with HQ for technical escalations.

Service Performance Monitoring: Track service KPIs, inventory health, and spare parts availability to improve turnaround time (TAT)



and customer satisfaction.

MIS Reporting: Prepare MIS reports and dashboards using Microsoft Excel; perform basic inventory transactions in SAP.

Training & Guidance: Conduct technical training sessions and provide repair guidance to service engineers.

Qualifications

Diploma/Degree in Electronics, Electrical Engineering, or related field.

5+ years of experience in TV after-sales service, technical support, or inventory management.

Strong analytical, problem-solving, and communication skills.

Experience in conducting technical training and guiding service engineers.

Technical expertise in LED/LCD/QLED/Google TV hardware and software.

Ability to analyze failures and drive root cause resolution.

Customer-focused mindset with commitment to service excellence.

📌 Technical Supervisor – Television Service (Hyderabad)
🏢 Skyworth India Electronics
📍 Hyderabad