– Technical Program Manager (SAP, Enterprise IT Systems & Cybersecurity) Position Technical Program Manager – SAP, Enterprise IT Systems & Cybersecurity Department: Technology / Digital Transformation Reports To: Head of Enterprise/ Director Location: Pune / Bangalore Role Summary We are seeking an experienced Technical Program Manager to lead cross-functional enterprise technology programs across SAP, Enterprise IT Systems, Cybersecurity, Digital Platforms, APIs, and Customer Experience (CX). The role will own end-to-end program delivery—from strategy, planning, governance, execution, deployment, stakeholder management, and operational excellence—ensuring business value is delivered through technology while maintaining security, compliance, and customer experience. This position requires someone who can work equally well with Business Leaders, SAP Consultants, Enterprise Architects, Cybersecurity teams, Software Engineering, Infrastructure, Customer Support, and Executive Leadership.

Key Responsibilities 1.

Program Management

Own multiple enterprise technology programs simultaneously. Define program roadmap, milestones, deliverables, budgets, and timelines. Develop integrated project plans across SAP, IT applications, Cybersecurity, APIs, CRM, and Digital platforms. Drive weekly governance meetings with all stakeholders. Manage dependencies across technology teams. Monitor program health using KPI dashboards. Escalate risks and blockers proactively. Ensure timely delivery within scope, schedule, and budget.

- SAP Program Management Lead SAP implementation and enhancement programs including SAP S/4 HANA SAP ECC SAP FICO SAP MM SAP SD SAP PP SAP PM SAP QM SAP SuccessFactors SAP BTP Integration Responsibilities include Business requirement gathering Functional workshops Integration planning SIT/UAT planning Cutover planning Hypercare management Production deployment Vendor coordination SAP release governance Change Request management SAP transport approvals 3.



Enterprise IT Systems Manage enterprise applications such as CRM ERP PLM HRMS Service Management Ticketing Systems Identity Management Document Management API Gateway Middleware Platforms Responsibilities System integration Application modernization Business process automation API lifecycle management Vendor management SLA tracking System performance review 4.

Cybersecurity Program Management

Coordinate cybersecurity initiatives across the organization. Programs include Vulnerability Management Penetration Testing Security Audits ISO 27001 SOC2 NIST Endpoint Security IAM Network Security Cloud Security Security Incident Management Disaster Recovery Business Continuity Responsibilities Track remediation actions Review security risks Coordinate security assessments Ensure audit readiness Manage security compliance Drive cyber awareness programs 5.

Customer

Experience (CX) Act as technology representative for improving customer experience.

Responsibilities Improve digital customer journey Reduce customer issues through automation Improve service response time Lead Voice of Customer initiatives Improve portal usability Drive API performance improvements Improve customer onboarding experience Enhance support processes Measure Customer Satisfaction (CSAT) Improve Net Promoter Score (NPS) Day-to-Day Activities Daily Review program dashboards Track SAP implementation progress Monitor production issues Review cybersecurity incidents Attend stand-up meetings Coordinate vendor activities Review risks and blockers Support business escalations Review customer-impacting issues Track action items Update leadership dashboards Weekly Conduct Steering Committee meetings Review milestone completion Risk review with leadership Resource planning Capacity planning Review release readiness Conduct customer experience review Review SLA performance Executive reporting Monthly Program health assessment Budget review Portfolio governance Executive presentations Vendor performance review Audit compliance review Security maturity review Customer KPI review Lessons Learned workshop Continuous Improvement planning Program Governance Responsible for RAID Log Executive Status Reports Steering Committee Change Control Board Program Financial Tracking Resource Planning Portfolio Dashboard Dependency Management Scope Management Executive Communication Stakeholder Management Work closely with CTO, Product Managers VP (Mobility, Product, Energy, Engineering) Business Heads (Customer Head, IT Head , Cybersecurity Head) SAP Functional Teams, SAP Technical Teams Enterprise Architects, DevOps, Cloud Engineers, System Integrators Infrastructure Teams Security Engineers Customer Success Teams Finance, Procurement, External Vendors Technical Knowledge SAP SAP S/4 HANA SAP ECC SAP SD SAP MM SAP FICO SAP PP SAP PM SAP QM SAP SuccessFactors SAP BTP Enterprise Applications CRM PLM ServiceNow Jira Confluence Azure DevOps Power BI Microsoft 365 Integration REST APIs SOAP Middleware SAP PI/PO SAP CPI Event-driven Architecture API Gateway Cloud Azure AWS Google Cloud Cybersecurity ISO 27001 SOC2 NIST IAM SIEM Vulnerability Management Security Monitoring Endpoint Protection Cloud Security Required Skills Solid Program Management Enterprise Architecture understanding SAP implementation experience IT Infrastructure knowledge Cybersecurity governance Executive stakeholder management Vendor management Risk management Budget management Excellent communication Negotiation skills Leadership skills Analytical thinking Problem-solving capability Experience 10–15+ years in Technology Program Management 5+ years leading SAP implementation programs Experience managing enterprise IT transformation initiatives Experience in cybersecurity governance and compliance programs Experience managing cross-functional global teams Experience in Agile, Waterfall, and Hybrid delivery models Experience working with executive leadership and steering committees Education &

Certifications Education Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (Master's preferred).

Preferred

Certifications PMP / PgMP / PRINCE2 Practitioner SAP Certification (preferred) ITIL Foundation, CISSP, CISM, or ISO 27001 Lead Implementer (preferred)

📌 Technical Program Manager (SAP, Enterprise IT Systems & Cybersecurity) (Pune)
🏢 SPIRO
📍 Pune